Highlights
  • Single point of contact with fast response and resolution
  • Access to highly qualified industry-certified Dell experts
  • Eliminate redundancies across support resources to simplify management
  • Global scale and coverage
  • Flexible support engagement options

Maximize uptime and simplify the management of your cloud solutions

When it comes to supporting your Dell cloud service, you can count on Dell’s global support expertise to help resolve your incidents, maximize uptime and simplify management to enable business productivity.

With ProSupport for Cloud Services, you have an experienced global team of certified engineers and support staff with extensive knowledge in public and private cloud services. We deliver a consistent level of support across Dell Cloud Dedicated Service and Dell Cloud On Demand. 

With ProSupport for Cloud Services, you can:
  • Expect fast and responsive resolution with flexible customer contact options that allow you to engage with a global team of expert resources, in the way that’s right for you
  • Rely on us to help you adopt complex cloud technologies with expertise and technical guidance on best practices, with our knowledge share on specific cloud service features, and with relevant use cases
  • Minimize disruptions by leveraging our certified engineers with deep knowledge and expertise to identify and correct problems.
  • Count on us to be the vendor for problem isolation and escalation for your multi-vendor environment or for collaborative assistance on select third-party operating systems and middleware utilized in conjunction with our Infrastructure-as-a-Service (IaaS) offerings.
Whether you’re managing a public or private cloud environment, our global support services will be there to help you get the most out of your IT solutions.