Dell BFSI Insurance Services earns top NEAT ratings

Dell BFSI Insurance Services earns top marks in NelsonHall provider ratings

Leading global IT and business process outsourcing (BPO) analyst firm NelsonHall has rated Dell BFSI Insurance Services among the top providers in the life insurance BPO industry. In the 2014 NelsonHall Vendor Evaluation and Assessment (NEAT), Dell ranked as a leader in the Overall Services category and as a high achiever in Customer Service Enhancement, Legal Policy Cost Reduction and Speed to Market. Dell also finished ahead of formidable competitors like Infosys, Genpact and TCS in the North American Life, Annuities and Pensions BPO market.

The NEAT tools for strategic sourcing managers are part of NelsonHall’s speed-to-source initiative. Sitting at the front end of the vendor screening process, the NEAT tool consists of a two-axis model that assesses vendors against their “ability to deliver immediate benefit” to buy-side organizations, as well as their “ability to meet clients' future requirements.”