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The Dell Premium Panel Guarantee

Ever notice a bright spot on a monitor that won't go away? Dell has — and we know it's annoying. That's why Dell is now offering a Premium Panel Guarantee that ensures zero "bright pixel" defects on your UltraSharp, Professional and Alienware monitors purchased from Dell.

While defective pixels do not necessarily impair the performance of your monitor, they can be annoying and distracting, especially if the pixels are located in positions where viewing quality is reduced.

Unyielding commitment to quality and the satisfaction of our customers has driven Dell to offer a Premium Panel Guarantee as part of our standard Limited Warranty coverage. Even if only one bright pixel is found, a free monitor exchange is guaranteed during the Limited Warranty period.

The Premium Panel Guarantee is available for UltraSharp, Professional and Alienware monitors sold with systems or as stand-alone units purchased direct from Dell, and is included with Dell's standard 3-year Limited Warranty. Customers who purchase a 4th or 5th year extended Limited Warranty can also take advantage of this coverage for the duration of the Limited Warranty period.

UltraSharp, Professional and Alienware monitors bought at Best Buy®, while covered by the Premium Panel Guarantee, must visit a Best Buy store in order to exercise their exchange.


FAQ

Q What are bright pixels?
Q Will the brightness reduce over time?
Q What pixel defects are covered?
Q Dell's Premium Panel Guarantee covers which monitors?
Q How do I get a replacement monitor?
Q How long is the Premium Panel Guarantee period?


QWhat are bright pixels?
A A dead pixel refers to a pixel with a defect in its ability to display the correct color output. It may look like a tiny black or white spot on the screen. When the pixel remains permanently lit, it is known as a bright pixel.
QWill the brightness reduce over time?
AUnfortunately, no. A defective pixel will remain permanently lit.
QWhat pixel defects are covered?
ADell’s Premium Panel Guarantee applies to UltraSharp, Professional and Alienware monitors with bright pixel defects only. The Premium Panel Guarantee does not cover monitors with dark/ black type of dead pixels.
QDell's Premium Panel Guarantee covers which monitors?
ADell's Premium Panel Guarantee applies to all UltraSharp, Professional and Alienware monitors bought directly from Dell, and from retail stores with "bright pixel" defects during the Limited Warranty term.
If you purchased your UltraSharp, Professional and Alienware monitors through Best Buy, you can only exchange it at any Best Buy store. In order to receive warranty service at a Best Buy store, you must have the original sales receipts from your purchase.
QHow do I get a replacement monitor?
AYour Limited Warranty covers your monitor against defective parts and workmanship. If you experience a part failure during your Limited Warranty period, we'll first troubleshoot the system with you over the phone. If your issue is identified as a bright pixel after phone-based troubleshooting, Dell will ship you a replacement unit the next business day.
During the term of your Limited Warranty, your Dell monitor includes all of the benefits of Dell's 24x7 toll-free technical phone support and Advanced Exchange Service.
If you purchased your UltraSharp, Professional and Alienware monitors through Best Buy, you can only exchange it at any Best Buy store. In order to receive warranty service at a Best Buy store, you must have the original sales receipts from your purchase.
QHow long is the Premium Panel Guarantee period?
AWhile most manufacturers only provide a 30-day zero bright pixel guarantee, Dell’s Premium Panel Guarantee is valid for the term of your Limited Warranty or extended warranty terms of 4 or 5 years.
The Limited Warranty for monitors, purchased independent of a system, lasts for the time period indicated on your packing slip, invoice or receipt. Monitors purchased with a system are covered by the term of the system Limited Warranty.
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