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Dell Gift Cards

FAQ – Promotional Cards (Physical and e-Gift Cards)

Frequently asked Questions for Dell and Alienware Promotional Gift Cards (Gift Cards given by Dell or through its partners for free, including “free with purchase,” or distributed as a reward, incentive, or part of a marketing program or promotion.) These cards may be delivered via mail or via email. 
          
QWhat is a Dell Promotional Gift Card?
QIs the Dell Promotional Gift Card a credit card?
QWhere can the Dell Promotional Gift Card be used?
QWhere is the Dell Promotional Gift Card not valid?
QDoes the Dell Promotional Gift Card have an expiration date?
QWhat if the Dell Promotional Gift Card is lost or stolen?
QCan additional pre-paid dollars be added to the Dell Promotional Gift Card?
QHow will I know the balance on my Dell Promotional Gift Card?
QDo Terms and Conditions apply?
QWhat should I do if I have not received my free Gift Card with eligible purchase?
QDo I need to do anything before using my Dell Promotional Gift Card?
QWhere can I use the Dell Promotional Gift Card?
QCan I use a Dell Promotional Gift Card to withdraw cash at an ATM?
QWhat if I don't have enough on the Dell Promotional Gift Card to buy what I want? How do I combine other forms of payment?
QCan I use more than one Dell Promotional Gift Card per purchase?
QWhat if the Dell Promotional Gift Card is declined?
QWhat if I want to return or exchange something I purchased with the Dell Promotional Gift Card?
QWhat if I use only a portion of the value of the Dell Promotional Gift Card? What happens to the value remaining on the Card?
QWhat if I have a problem with a purchase made with the Dell Promotional Gift Card?
QHow do I track my transactions and the available funds on my Dell Promotional Gift Card?
QWhat services does Customer Service provide?
QWhat should I do if I have more questions about my Dell Promotional Gift Card? 
  
QWhat is a Dell Promotional Gift Card?  
AThe Dell Promotional Gift Card (“Promo Card”) is not a credit card; it is a preloaded gift card that has a set dollar value printed on the carrier to which the Promo Card is affixed, or, if the Promo Card is delivered electronically, in the e-mail with which the card is sent (the “ePromo Gift Card Notification”). It can be used to purchase merchandise and services from Dell on our website or by phone as indicated on the materials accompanying the Promo Card. Promo Cards cannot be used at third party retail locations, to make Dell Preferred Account, Dell Business Credit, Dell Account, or Dell Lease payments, to purchase other Dell gift cards, or to purchase non-Dell branded smartphones or mobile accessories, which are sold through third party partners. Large Enterprise, Federal and Public orders are excluded from Promotional Gift Card offers. Further, Promo Cards cannot be redeemed for cash, except where required by applicable law. Upon redemption, the purchase amount will be automatically deducted from the value of the Promo Card. When the amount available on the Promo Card has been exhausted, any future transactions will be declined. If the purchase amount is greater than the remaining Promo Card balance you will be given an option to add an additional form of payment. Please read the question below on "combining forms of payment" to make a purchase that exceeds the funds available on the Promo Card.
    
QIs the Dell Promotional Gift Card a credit card?   
ANo, the Promo Card is a preloaded gift card that has a set dollar value. Depending on the method of delivery, the card value will either be printed on the carrier to which the Promo Card is affixed or in the ePromo Gift Card Notification. The Promo Card is not a credit card and cannot be used as one.
 
QWhere can the Dell Promotional Gift Card be used?  
AThe Promo Card may only be redeemed in the 50 United States and the District of Columbia to purchase merchandise or services at Dell.com or phone (1-800-727-6000Phone Icon).
 
QWhere is the Dell Promotional Gift Card not valid?  
AThe Promo Card is not accepted for Dell Financial Services payments (including Dell Preferred Account, Dell Business Credit, Dell Account or Dell Lease payments) and cannot be used to purchase Dell Gift Cards or used at any non-Dell establishments, or to purchase non-Dell branded smartphones or mobile accessories, which are sold through third party partners. 
 
QDoes the Dell Promotional Gift Card have an expiration date?  
AYes. Promo Gift Cards expire 90 days from issuance. Please use your Promo Card promptly. Expiration information for your Promo Card can be found in the carrier to which the Promo Card was affixed, or, if delivered electronically, on the ePromo Gift Card Notification. After the expiration date, the Promo Cards will not be accepted, subject to applicable law. Please call 1-800-242-5353Phone Icon, hours: Monday – Friday, 9AM to 6PM CT only for balance and expiration information or please visit our eGift Card Self Service tool,here. Our Self Service tool allows you to track a Prepaid or Promo eGift Card, resend an eGift Card, view or print a receipt, check card balance, confirm expiration date, and chat with a support representative.
 
QWhat if the Dell Promotional Gift Card is lost or stolen?  
APromo Cards cannot be replaced if lost or stolen.
 
QCan additional pre-paid dollars be added to the Dell Promotional Gift Card?  
ANo. Once the value of the Promo Card has been depleted, the Promo Card is no longer valid. However, we recommend that you retain your Promo Card at least until you are sure that you do not intend to return any purchased merchandise.
 
QHow will I know the balance on my Dell Promotional Gift Card?   
AThe Dell Promo Card has a set dollar value printed on the carrier to which the Promo Card was affixed or, if delivered electronically, on the ePromo Gift Card Notification. Recipients can call our toll-free balance inquiry service at 1-800-242-5353Phone Icon, 24 hours a day, 7 days a week, to obtain the available funds on the Promo Card, or check online here.
 
QDo Terms and Conditions apply?   
AYes. Terms and Conditions accompany the Promo Cards we distribute. The Terms and Conditions are also available online here.
  
QWhat should I do if I have not received my free Gift Card with eligible purchase?   
APromo Gift Cards typically arrive 10-20 days post ship/invoice date. If after this time, you still haven’t received your Promo Gift Card, please call 1-800-624-9897Phone Icon, hours: Monday – Friday, 9AM to 6PM CT only. If you return the product that qualified you for the Promo Gift Card after receiving your Promo Card, your Promo Card will be deactivated, or, if the Promo Card has already been redeemed, the value of the redeemed portion of your Promo Card will be subtracted from your refund.
 
QDo I need to do anything before using my Dell Promotional Gift Card?  
ANo. The Promo Card will arrive ready for use.
  
QWhere can I use the Dell Promotional Gift Card?  
AThe Promo Card may only be redeemed in the 50 United States and the District of Columbia to purchase merchandise or services at Dell.com or phone (1-800-727-6000Phone Icon).
  
QCan I use a Dell Promotional Gift Card to withdraw cash at an ATM?  
ANo. Promo Cards may only be used to purchase merchandise and services from Dell. The Promo Card cannot be used to withdraw cash. 
  
QWhat if I don't have enough on the Dell Promotional Gift Card to buy what I want? How do I combine other forms of payment?  
ATo use your Promo Card for a purchase that is greater than the amount on the Promo Card, you may pay the remaining amount of your purchase with any credit card accepted by Dell. For online purchases, you will be prompted you to provide a credit card to cover the remaining balance. Except for such credit cards, Promo Cards may not be used in combination with any other form of payment including, without limitation, Dell Preferred Accounts, Dell Business Credit, Dell Account or Dell Lease.
  
QCan I use more than one Dell Promotional Gift Card per purchase?  
ADell can only accept a limited number of Promo Card(s) per purchase. Multiple Dell Prepaid Gift Cards (Cards that do not expire) can be consolidated into a single card by calling 1-800-624-9897Phone Icon, hours: Monday – Friday, 9AM to 6PM CT only. Please note that Dell Promo Cards (Promo Cards that expire and / or were given for free, as part of a promotion or otherwise) may not be merged with any other Promo Cards or Dell Gift Cards of any kind. Dell reserves the right to reject requests for consolidation of any Dell Gift Cards at its own discretion for any reason.
  
QWhat if the Dell Promotional Gift Card is declined?  
AThe Promo Card will be declined if there are insufficient funds remaining on your Promo Card to cover the amount of your purchase. It is important to keep track of your available funds to ensure that you do not exceed the Promo Card's value. If you want to make a purchase for more than the available funds on your Promo Card, please follow the instructions detailed in the question on "combining forms of payment." If you believe a Promo Card purchase transaction has been incorrectly declined, please contact us at 1-800-624-9897Phone Icon, hours: Monday – Friday, 9AM to 6PM CT only.
   
QWhat if I want to return or exchange something I purchased with the Dell Promotional Gift Card?   
AWe value our relationship with you and want to make sure that you're satisfied with purchases made using your Promo Card. Returns of merchandise will be processed according to Dell's return policies. Credits for returns accepted by Dell will be allocated back to the Promo Card (in the amount of the portion of the returned purchase paid via Promo Card) as long as the Promo Card has not expired. However, if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited.If you receive a credit, the portion paid with your Promo Card (excluding shipping & handling) will be allocated back to the Promo Card within 3 to 7 business days after Dell receives and processes your returned merchandise. Please note: No credit will be issued back to the card if the Promo Card has expired. You cannot lodge a "billing dispute" or request a "stop payment" for purchases made using the Promo Card. If you think an error has occurred with a transaction, you should contact Dell directly at 1-800-624-9897Phone Icon, hours: Monday – Friday, 9AM to 6PM CT only. 
   
QWhat if I use only a portion of the value of the Dell Promotional Gift Card? What happens to the value remaining on the Card?  
AThe Promo Card can be used until the value of the Promo Card is depleted or the Promo Card expires, whichever occurs first. Promo Cards expire 90 days from issue date. The expiration date is printed on the card carrier to which the Promo Card was affixed or on the ePromo Gift Card Notification. You can enjoy more than one purchase with the Promo Card as long as a balance remains on the Promo Card and as long as the Promo Card is not expired. 
  
QWhat if I have a problem with a purchase made with the Dell Promotional Gift Card?   
AWe value our relationship with you and want to make sure that you're satisfied with purchases made using your Promo Card. Return of merchandise will be processed according to Dell's return policies. If you receive a credit, the portion paid with your Promo Card (excluding shipping & handling) will be allocated back to the Promo Card within 3 to 7 business days after Dell receives and processes your returned merchandise. If you think an error has occurred with a transaction, you should contact Dell directly at 1-800-624-9897Phone Icon, hours: Monday – Friday, 9AM to 6PM CT only.
  
QHow do I track my transactions and the available funds on my Dell Promotional Gift Card?   
ATo check the amount of funds available on the Promo Card, simply call our 24-hour, toll-free Balance Inquiry line at 1-800-242-5353Phone Icon or online here. Please note that the value on your Promo Card changes as additional information about transactions you make with the Promo Card are received. As result, it is possible that the amount shown as available may change at any time.
  
QWhat services does Customer Service provide?   
ALive customer service support is available Monday – Friday, 9AM to 6PM CT only, at 1-800-624-9897Phone Icon. Services include, but are not limited to: 
  • Balance inquiries
  • Transaction history
  • Gift Card replacement or lost/stolen cards, with proof of purchase
  • Disputed transactions
  • Problems with voids and supplemental payment
  • Gift Card declines
  • Multiple Gift Card consolidation 
Additionally, you may also access the eGift Card Self Service Tool, 24 hours/day here to:
  • Track a Prepaid or Promo eGift Card
  • Resend an eGift Card
  • View or print a receipt
  • Check card balance
  • Chat with a support representative
QWhat should I do if I have more questions about my Dell Promotional Gift Card?   
AIf you still have questions after reviewing our FAQ’s, please call our toll-free Customer Service line at 1-800-624-9897Phone Icon Monday – Friday, 9AM to 6PM CT only to speak with a representative.
  
Topics:
How to Redeem
Terms and Conditions
FAQ – Purchased Cards (Physical and e-Gift Cards)
FAQ - Promotional Cards (Physical and e-Gift Cards)
Customer Care