The Dell Preferred Account is a revolving line of credit that provides an easy way to finance your initial Dell Home and Home Office purchase as well as add software, peripherals, or even a new system to an account at any time up to your credit limit. See the overview and details section for more information.
As a Dell Preferred Account member, you will not be held responsible for unauthorized purchase(s) on your Dell Preferred Account under the following conditions: You report the unauthorized purchase(s) within 90 days of the transaction appearing on your statement; and you cooperate with Dell Financial Services in the investigation of the fraudulent charges on your account. If you suspect unauthorized activity on your account, contact the Dell Financial Services Verification Department at 866-213-3355.
WebBank, the lender, determines the annual percentage rate as well as qualification for promotional financing features based on its underwriting guidelines. Customers not eligible for the lowest available rate or a promotional financing feature may still be offered financing. Increasing the amount paid each month can reduce the total finance charges.
No, we are unable to transfer balances to this account from other credit cards. The Dell Preferred Account is solely for purchases of Dell Home and Home Office computers and peripherals.
If you need to make any changes to your home address or telephone numbers, please go to http://www.dell.com/dfs to make the necessary changes.
If you determine an error has been made or have any questions regarding your Dell Preferred Account bill, please send us a letter. We must receive your written correspondence within 60 days of the date you received the monthly billing statement on which you believe the error occurred.
- Billing Inquiry Department
- Dell Preferred Account
- PO Box 81585
- Austin, TX 78708-1585
Yes, log on to http://www.dell.com/dfs to view your account balance, update personal information and even change your password.
Yes, log on to http://www.dell.com/dfs to pay your Dell Preferred Account bill online.
Yes, please send your payments to the following address if sent by overnight mail:
- Dell Preferred Account
- Payment Processing - #6403
- 2012 Corporate Lane
- Suite 108
- Naperville, IL 60563
For your convenience, this information is provided on the following chart: Click Here
You can use your Dell Preferred Account to shop online at Dell.com and over the phone at 1-800-WWW-DELL. You can also shop for refurbished online at DFSDirectSales.com or DellOutlet.com.