Help Me Choose: Support package

Your Dell purchase is an investment and you want to protect it. No matter what you need, there’s a Dell service to help you get it. Your system comes with 1 year getting started Premium Phone Support along with 1 year of In-Home Service After Remote Diagnosis. Additional upgrade service packages are available as well. Take a look at the services outlined here and find the package that suits you the best.
  • In-Home Service After Remote Diagnosis — If your system's issue is covered by Dell's Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–2 business days following remote diagnosis. 
 
  • Premium Phone Support — With Dell Premium Phone Support, you’ll get “how to” support for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from Dell.com, we can help.

  • Get expert support: Speak to an advanced technician.

  • Faster call answering times than standard phone support.

  • Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.

  • Need help with your operating system? Dell can help you restore your system back to original factory settings.

  • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.

  • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.

  • Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.

  • Software assistance:

    • “Step-by-step” support for Dell-branded software
    • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7 , Microsoft® Office, McAfee® AntiVirus, Quicken, Adobe® Photoshop®
    • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories
 
Every Dell purchase comes with a 1-year Limited Hardware Warranty*, which covers defects in materials and workmanship in your PC. Plus, depending on the configuration you’ve selected, your system purchase may also include 1-year Mail-In Repair After Remote Diagnosis*.

  • 1-year Mail-In Repair After Remote Diagnosis — If your system’s issue is covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service offers a 10–14 day Mail-in Repair Service (shipping included) for defects in materials and workmanship in your PC.
 
If you're faced with a hardware failure, Dell technical support is just a phone call away with 24x7 phone technical support for your hardware*

Mail-In Service After Remote Diagnosis

In-Home Service After Remote Diagnosis*

In-Home Service After Remote Diagnosis* With
Premium Phone Support

24x7 Technical Support for your hardware

yes

 

yes

yes

In-Home Service After Remote Diagnosis*

no

 

yes

yes

Faster Call Answering times

no

 

no

yes

Software Assistance

no

 

no

yes

How-to Questions
(data transfer, anti-virus setup, wireless network device setup, wired network device setup and more)

no

 

no

yes