Help Me Choose: Support Services


In-Home Service After Remote Diagnosis — If your system's issue is covered by Dell's Limited Hardware Warranty1 and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–2 business days following remote diagnosis.

Prosupport Premium Phone Support
Let us make support easy. Premium Phone Support offers the expertise and technology needed to keep you connected and productive so you can focus on what matters most. Minimize disruptions with direct access to highly trained experts available from around the globe with a single source to address all your hardware and software support needs. From customizing to optimizing to troubleshooting we are here for you throughout the life of your product.

With Dell’s Premium Phone Support you can expect:
  • Assistance connecting devices to your new tablet
  • 24x7 direct access to advanced technical support
  • Software troubleshooting and simple “how-to” instructions for common applications
  • Collaborative third-party software assistance for some applications
  • Next Business Day In Home Service after Remote Diagnosis
Accidental Damage Service 

Accidental Damage Service*
Accidents happen – Dell can help. Minimize the unplanned downtime by protecting your system against unforeseen mishaps caused by drops, spills, surges and breakages. Ideal for systems exposed to high-risk usage and environments, Accidental Damage Service picks up where your limited hardware warranty leaves off and provides you with the repair or replacement of your product.
Electrical surges and screen breaks - Repair or replacement of your computer in the event of an unforeseen electrical surge or accidental display break or damage.
Liquid spills - Repair or replacement of your computer in the event of an accidental liquid spill on or in unit.
Accidental drops and falls - Repair or replacement of your computer in the event of accidental drops, falls or other accidental collision.