Windows Upgrade FAQ

 
  • What is the Windows Upgrade Offer?
    • Microsoft is providing an upgrade program available to individual customers who want to purchase their new PC now with Windows 7 and upgrade to Windows 8 Pro when it’s available.
  • Am I eligible for a Windows 8 Pro Upgrade?
    • To be eligible for an upgrade to Windows 8 Pro, you must meet these guidelines:
      • Purchase a qualifying Dell system between June 2, 2012 and January 31, 2013.
      • For a system to be considered qualified, it must have one of the following four operating systems installed: Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional or Windows 7 Ultimate.
      • Note: Offer must be redeemed prior to February 28, 2013. Certain features of Windows 8 may not be available when an existing Windows 7 system is upgraded. Driver updates may also be required. Commercial and public enterprises are not eligible to participate.
  • Is there a limit to the number of systems I can purchase that are eligible for an upgrade?
    • The promotional price is limited to one upgrade offer per PC purchased and a maximum limit of five upgrade offers per customer.
  • What if I have a business and need more than 5 upgrade offers?
    • Business customers with more than 5 PCs are encouraged to pursue Volume Licensing with Software Assurance. If you already have a Volume Licensing agreement, contact your Microsoft specialist on how to add Software Assurance to your system order. Adding Software Assurance within 90 days of your system purchase will allow you to upgrade to Windows 8 when it is available.
  • Will there be a charge for the Windows Upgrade program?
    • Yes. There will be a charge for the upgrade offer (electronic download).
  • How do I get my Windows 8 Pro Upgrade?
    • Step 1: Purchase a qualifying Dell PC with eligible Windows 7 operating system.
    • Step 2: Visit the Microsoft Windows Upgrade Offer site at www.windowsupgradeoffer.com and register to receive an upgrade.
    • Step 3: Redeem your offer through the Microsoft site www.windowsupgradeoffer.com when Windows 8 is available. Offer must be redeemed prior to February 28, 2013.
  • Can I upgrade systems I already have at home?
    • Only systems purchased between June 2, 2012 and January 31, 2013 are eligible for this upgrade offer. However, you may purchase Microsoft Windows 8 Upgrade separately for other systems.
  • My system is not eligible for the Windows Upgrade Offer. How can I upgrade my system to Windows 8? Can I purchase a Windows 8 Upgrade?
    • You may purchase a copy of Windows 8 from the Dell Electronics, Software and Accessories store when Windows 8 becomes available. You may purchase copies from retail stores at that time as well.
    • Please note that certain features of Windows 8 may not be available when a existing Windows 7 system is upgraded. Driver updates may also be required.
  • Should I back up my files and programs before installing my upgrade?
    • Yes. When upgrading your system, you should make backup copies of all files currently on your hard drive before installing Windows 8.
  • Can I change the version/language of the Dell Windows Upgrade kit?
    • All customers purchasing the Windows Upgrade Offer will receive Windows 8 Pro. The language you receive will be the same as the language you purchased with your Windows 7 PC.
  • How long will I have to wait for the Windows upgrade?
    • Details on how to receive your upgrade offer will be available on the Microsoft website.
    • Note: You will need to register for the upgrade and meet all eligibility criteria to take advantage of the upgrade offer. Please visit the Microsoft site at www.windowsupgradeoffer.com for more information.
  • When will Windows 8 be available?
    • Microsoft has not announced a general availability date at this time.
  • Who is managing the upgrade program and who should I contact if I have questions about the program?
    • Microsoft is managing the program registration, fulfillment and support. Please visit the Microsoft site for details www.windowsupgradeoffer.com