Premium Phone Support

Introducing Dell Premium Phone Support, a new way to get the most from your computer experience. The ideal experience is, of course, to never have any technical difficulties or accidents with your system, but we know they do occur and we want you to know - we've got you covered.

24x7 phone support or live chat for hardware and software service. You can count on us for a great experience and rapid support.

Premium Phone Support Includes:

  • Get expert support: Speak to an advanced technician.
  • Faster call answering times than standard phone support
  • Getting started with Anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal
  • Need help with your operating system? Dell can help you restore your system back to original factory settings.
  • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network
  • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes any advanced type of connection such as Bluetooth or Wi-Fi.
  • Need help with data transfer or back-up? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
  • Software assistance:
    • “Step-by-step” support for Dell branded software.
    • Simple “how-to” instructions for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7 , Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop.
    • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories

How to purchase?

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