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SupportAssist

Get ahead of hardware issues with Dell SupportAssist

For busy IT departments, the only good time to solve a problem is before it happens. You simply can't afford to be surprised by hardware failures that put your business at risk.

That's why Dell offers SupportAssist, automated support software available free of charge, on select Dell™ PowerEdge™ servers, PowerVault™ and EqualLogic storage and PowerConnect™ and Force10 networking equipment covered under a Dell ProSupport™ agreement.

SupportAssist can be used without a management console or integrated into the following leading systems management consoles:
  • Dell OpenManage™ Essentials (OME)
  • EqualLogic SAN Headquarters (HQ)
  • Microsoft System Center Operations Manager (MS SCOM)
Giving you immediate insight into how your systems are performing at all times, integrated in the way you prefer.

The result? Your IT staff has more time and resources to keep your business running at top speed, and your employees and customers experience increased uptime.

Download and learn more! 
  • Download SupportAssist for Servers here
  • Download OME with SupportAssist bundle here
  • Download SupportAssist for Microsoft SCOM here
  • Access EqualLogic SAN HQ with SupportAssist here.
Access technical videos, supported product lists and User Guide, or connect with peers at SupportAssist Community.

Automated support features designed to improve productivity

Dell SupportAssist is designed with automated proactive features to help streamline support process steps, maintain your systems’ health, and identify hardware failures faster and more accurately. Plus:

  • With management consoles, receive 24x7x365 monitoring of server, storage and networking devices
  • Detects and analyzes problems using automated data collection and diagnostics
  • Helps accelerate resolution by automatically generating notifications and direct contact from Dell*


*Available features based on support contract agreement level. Further details available.