|

Dell ProSupport

Turn your IT into a strategic lever for growth and innovation

Dell ProSupport helps you cut costs and increase productivity across your multivendor environment, lessening the burden on those IT professions who are managing too many day-to-day administrative tasks.

Being the first line of engagement for employees can make meeting internal initiatives difficult. And when strategic projects are at stake, the last thing you need is spending time on basic troubleshooting. With Dell ProSupport, our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your multivendor environment. Keep your customers satisfied and your staff focused on the bigger picture.

With Dell ProSupport, you can expect:
  • 24x7 direct access to highly trained experts who provide enterprise-level, tech-to-tech support
  • Remote and on-site support with four- and eight-hour parts and labor response options
  • Incident-based third-party software assistance for data center and end-user applications, OS and firmware troubleshooting
  • Emergency parts and labor dispatch, in parallel with troubleshooting, for issues identified as Severity Level 1
  • Access to secure online management of parts, convenient for servicing your own hardware
  • Options to remotely monitor and manage your data center hardware