Dell Compellent Storage Center Standard Limited Warranty Coverage
This document defines the limited warranty coverage provided by Compellent and/or designee.
LIMITED HARDWARE WARRANTY
The standard Compellent hardware Warranty Period is five (5) years from the ship date. The limited hardware warranty covers a replacement part ordering process to be fulfilled by the end of next business day, Monday through Friday, 8AM to 5PM, Central Time, excluding holidays. Once Defective parts are confirmed, Certified operational replacement parts will be shipped, no later than the end of next business day after receipt of request, via ground service. RMA and return shipping instructions will be provided with the warranty replacement part. Labor for troubleshooting, removal, and installation is not covered under this limited hardware warranty.
All variants of flash devices, including solid state drives, included in Dell Compellent systems, carry the length of the limited hardware warranty coverage for the Dell Compellent system with which the flash device is shipped. However, because flash devices use a silicon technology that has a maximum number of bytes that can be written to the device (the “Rated Life”), the applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Rated Life. Should a device reach its maximum rated life, it will no longer be eligible for replacement under this warranty, regardless of the length of the warranty for the Dell Compellent system in which it was shipped.
LIMITED SOFTWARE WARRANTY
Compellent software Warranty Period is ninety (90) days from the ship date. During the Warranty Period , Customers will receive Minor software releases and Bug fixes . Technical Assistance will be provided on a best effort basis, Monday through Friday - 8 AM to 5 PM Central Time, excluding holidays, (i.e. Coverage Period ) for all software covered within the software Warranty Period . Technical Assistance provided outside the defined Coverage Period will be billed at then current Compellent Time and Material rates.
As part of Compellent's Warranty and Compellent's Copilot Support terms and conditions, Compellent is released from its Support and Warranty obligations under the following conditions:
Compellent specifically does not warrant or support: