This document defines the limited warranty coverage provided by Compellent and/or designee.

DEFINITIONS

  1. Certified operational replacement parts means tested and meet Compellent requirements.
  2. Coverage Period means those Compellent designated hours pursuant to the defined Warranty Program.
  3. Defective parts means Equipment or device, determined either by manual diagnostics or by an authorized service provider or by system self diagnostics to not be functioning as designed.
  4. Equipment means the items manufactured, sold or licensed by Compellent and owned or licensed by the Customer including, if applicable, any software or firmware associated with such Equipment .
  5. Minor software releases means software code Version revision. Generally speaking, minor releases enhance existing Version functions.
  6. Technical Assistance means telephone support via Compellent call center.
  7. Version means a specific level of software code, either installed or available.
  8. Warranty Period means a specific length of time that commences at ship date and remains valid for the specified time unless otherwise noted.

LIMITED HARDWARE WARRANTY

The standard Compellent hardware Warranty Period is five (5) years from the ship date. The limited hardware warranty covers a replacement part ordering process to be fulfilled by the end of next business day, Monday through Friday, 8AM to 5PM, Central Time, excluding holidays. Once Defective parts are confirmed, Certified operational replacement parts will be shipped, no later than the end of next business day after receipt of request, via ground service. RMA and return shipping instructions will be provided with the warranty replacement part. Labor for troubleshooting, removal, and installation is not covered under this limited hardware warranty.

All variants of flash devices, including solid state drives, included in Dell Compellent systems, carry the length of the limited hardware warranty coverage for the Dell Compellent system with which the flash device is shipped. However, because flash devices use a silicon technology that has a maximum number of bytes that can be written to the device (the “Rated Life”), the applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Rated Life. Should a device reach its maximum rated life, it will no longer be eligible for replacement under this warranty, regardless of the length of the warranty for the Dell Compellent system in which it was shipped.

 

LIMITED SOFTWARE WARRANTY

Compellent software Warranty Period is ninety (90) days from the ship date. During the Warranty Period , Customers will receive Minor software releases and Bug fixes . Technical Assistance will be provided on a best effort basis, Monday through Friday - 8 AM to 5 PM Central Time, excluding holidays, (i.e. Coverage Period ) for all software covered within the software Warranty Period . Technical Assistance provided outside the defined Coverage Period will be billed at then current Compellent Time and Material rates.

HARDWARE LIMITATIONS

As part of Compellent's Warranty and Compellent's Copilot Support terms and conditions, Compellent is released from its Support and Warranty obligations under the following conditions:

Compellent specifically does not warrant or support:

  • Products, components, or parts not provided by Compellent;
  • Defects in Compellent's product caused by failure to provide a suitable installation environment for the product; i.e., equipment must be properly installed, maintained, powered and adequately protected by a surge suppressor.
  • Damages caused by use of the Equipment for purposes other than those for which it was designed;
  • Damages caused by "Acts of God," and/or events considered "force majeure" such as fire, flood, smoke, wind, and lightning, etc;
  • Damages caused by unauthorized attachments or modifications;
  • Damages during shipment; or
  • Abuse or misuse by Customer or any third party.

     


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