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Consumer Service Contracts

Welcome to the Service Contracts Home Page

Thank you for choosing Dell. We hope that your products from Dell are working well. In the event that you do need service related to your product, you may access your service contract or service description by using this Service Contracts and Service Description page. This page also includes third-party service contracts and service descriptions, which are sold to you by Dell. If you purchased a service package, then please refer to the descriptions of the service packages below. Please note that not all services and service packages are available for purchase on all Dell products.

These contracts apply to products purchased through Dell's Home and Home Office segment. Please refer to your invoice to verify if one or more of these contracts is applicable to you (and the duration of such contracts). If you do not have your invoice, then a copy of your invoice can be found at:
http://support.dell.com/support/dellcare/Invoice.aspx

Basic Support Package for Dell-Branded Products

The terms and conditions of the following contracts apply to each Basic Support Package during the term of the service plan. Please verify whether you purchased Mail-in Service or In-Home Service After Remote Diagnosis by referring to your invoice from Dell. The invoice will reflect the choice you made when you purchased your product from Dell. For any service that requires remote diagnosis, you may be asked to access the inside of your system (where safe to do so) or to participate in troubleshooting until a cause can be isolated. For In-Home Service After Remote Diagnosis and Mail-in Service (Dell Pays Freight): for issues covered by Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually in 1 or 2 business days following remote diagnosis.

Dell Consumer Hardware Service Agreement (for 10–14 Day Mail-in Service After Remote Diagnosis, Rapid Return for Repair after Remote Diagnosis, Parts Only and Advance Exchange)

Dell In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

TWG Innovative Solutions, Inc. In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

Total Support Package for Dell-Branded Products

The terms and conditions of the following contracts apply to each Total Support Package during the term of the service plan. For any service that requires remote diagnosis, you may be asked to access the inside of your system (where safe to do so) or to participate in troubleshooting until a cause can be isolated. For In-Home Service After Remote Diagnosis: for issues covered by Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually in 1 or 2 business days following remote diagnosis. Please refer to your invoice to verify your service plan. Your invoice will reflect the choice you made when you purchased your product from Dell.

Dell Consumer Hardware Service Agreement (for 10–14 Day Mail-in Service After Remote Diagnosis, Rapid Return for Repair after Remote Diagnosis, Parts Only and Advance Exchange)

Dell In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

TWG Innovative Solutions, Inc. In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

Accidental Damage for Consumer Customers

Advanced Support Package for Dell-Branded Products

The terms and conditions of the following contracts apply to each Advanced Support Package during the term of the service plan. Please verify whether you purchased Mail-in Service or In-Home Service After Remote Diagnosis by referring to your invoice from Dell. Your invoice will reflect the choice you made when you purchased your product from Dell. For any service that requires remote diagnosis, you may be asked to access the inside of your system (where safe to do so) or to participate in troubleshooting until a cause can be isolated. For In-Home Service After Remote Diagnosis: for issues covered by Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually in 1 or 2 business days following remote diagnosis.

Dell Consumer Hardware Service Agreement (for 10–14 Day Mail-in Service After Remote Diagnosis, Rapid Return for Repair after Remote Diagnosis, Parts Only and Advance Exchange)

Dell In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

TWG Innovative Solutions, Inc. In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

Rapid Response Single Incident In-Home Service Agreement

Accidental Damage for Consumer Customers

Premium Protection Package for Dell-branded Products
The terms and conditions of the following contracts apply to each Premium Protection Package during the term of the service plan. All Premium Protection Packages come with In-Home Service After Remote Diagnosis. Please refer to your invoice to verify your service plan. Your invoice will reflect the choice you made when you purchased your product from Dell. For any service that requires remote diagnosis, you may be asked to access the inside of your system (where safe to do so) or to participate in troubleshooting until a cause can be isolated. For In-Home Service After Remote Diagnosis: for issues covered by Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually in 1 or 2 business days following remote diagnosis.

Dell In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

TWG Innovative Solutions, Inc. In-Home Service After Remote Diagnosis (AVAILABILITY VARIES. CONSULT YOUR INVOICE TO DETERMINE IF YOU PURCHASED THIS AGREEMENT)

Accidental Damage for Consumer Customers

Premium Phone Support

LoJack for Laptops (LoJack for Laptops is not a Dell offer. Certain conditions apply. For full details, see terms and conditions at www.lojackforlaptops.com)

Peace of Mind Package (Notebooks)
The terms and conditions of the following contracts apply to each Peace of Mind Package for Notebooks during the term of the service plan. Please refer to your invoice to verify your service plan. Your invoice will reflect the choice you made when you purchased your product from Dell.

Accidental Damage for Consumer Customers

LoJack for Laptops (LoJack for Laptops is not a Dell offer. Certain conditions apply. For full details, see terms and conditions at www.lojackforlaptops.com)

Peace of Mind Package (Desktops)
The terms and conditions of the following contracts apply to each Peace of Mind Package for Desktops during the term of the service plan. Please refer to your invoice to verify your service plan. Your invoice will reflect the choice you made when you purchased your product from Dell.

Accidental Damage for Consumer Customers

Additional Service Agreements for Dell-Branded and Non-Dell-Branded Products
Dell sells a number of services designed to keep you up and running with your Dell-branded and/or non-Dell-branded product. These services provide extra support for those complex challenges that are tough to resolve on your own and not covered by the product’s Service Plan.
(Listed in alphabetical order)

Alienware Gaming Support and Services

Battery Replacement Service (BRS)

Dell In-Home Printer Service After Remote Diagnosis

Dell Preventative Maintenance

Dell Tech Concierge Service 

Extended Battery Service

Getting Started Support Services  

Keep Your Hard Drive at Point of Need  

Out-of-Warranty (OOW) Point-of-Need Service  

Rapid Response Single Incident In-Home Service Agreement  

Single Incident Expired Warranty Support 

XPS Warranty Support  

Service Agreements for Electronics and Accessories Sold By Dell
Dell sells a variety of non-Dell-branded electronics and accessories. The following service agreements are available for these products.

New Product Protection Plan Terms and Conditions


Service Agreements for Dell Solution Station Services
Dell Solution Station Services are designed to address particular topics and to help keep your product operating properly. Solution Station services may be offered for a single incident, for multiple incidents and/or for a specific term. These services are delivered either via telephone or in the home (depending on the service purchased). Refer to your invoice or receipt. (Listed in alphabetical order.)

Antivirus Installation (In-Home) Service Agreement

Computer Accessories Setup (In-Home) Service Agreement

Computer and Wireless Setup With Data Transfer (In-Home) Service Agreement

Computer Errors and Troubleshooting (In-Home) Service Agreement

Computer Hardware Repair (In-Home) Service Agreement

Computer System Restore (In-Home) Service Agreement

Connect a Device to Your Existing Wireless Network (In-Home) Service Agreement

Data Transfer or Backup (In-Home) Service Agreement

Flat-Panel TV and Home Theater Installation (In-Home) Service Agreement

Flat-Panel TV Installation — On Stand (In-Home) Service Agreement

Flat-Panel TV Installation — Wall Mount (In-Home) Service Agreement

Getting Started Computer and Wireless Setup (In-Home) Service Agreement

Getting Started Computer Setup (In-Home) Service Agreement

Getting Started Computer Setup With Data Transfer (In-Home) Service Agreement

Home Theater Installation (In-Home) Service Agreement

Internet and Email Setup (In-Home) Service Agreement

New Wireless Network Setup (In-Home) Service Agreement  

Parental Control Setup (In-Home) Service Agreement

Remote Control Programming (In-Home) Service Agreement

Software Installation (In-Home) Service Agreement

Solution Station Phone Support Service

Upgrade Your Internal Computer Hardware (In-Home) Service Agreement

Virus and Spyware Removal (In-Home) Service Agreement

Windows OS Installation (In-Home) Service Agreement

 

Retired Service Agreements No Longer Available for Purchase

From time to time, Dell will retire a service offering. The following service agreements apply to services that are no longer available for purchase. (Listed in alphabetical order.)

Adamo Premium Service

Advanced Flat-Panel TV Installation (purchased before 01-26-2010)

BancTec Home PC Installation Service Contract

BancTec Home PC Installation Plus File and Setting Transfer Service Contract

Advanced Flat-Panel TV Installation (purchased before 01-26-2010)

BancTec Home PC Installation Service Contract

BancTec Inspiron Graphics Card Installation Service Contract

BancTec Printer Service Agreement

Basic Flat-Panel TV Installation (purchased before 1-26-2010)

CompleteCare Accidental Damage Service Agreement (for catalog/consumer customers)

DataSafe Online Backup

Dell DJ Out of Warranty Battery Replacement Service

Dell OnCall HelpDesk (purchased before (11-25-2009)

Dell Tech Concierge Service (Beta Program)

Dell Wyse Device Manager (WDM) Five-Day Onsite Installation Service 

Dell WSM Three-Day Remote Installation Service  

HelpDesk (purchased before 11-15-2005)

In-Home Data Backup (purchased before 11-09-2009)

In-Home ISP Setup (purchased before 11-09-2009)

In-Home Microsoft Windows 7 OS Installation (purchased before 12-03-2009)

In-Home Microsoft Windows 7 OS Installation Service Agreement (purchased before 5-14-2010)

In-Home New One-Hour Training (purchased before 11-09-2009)

In-Home PC Restore (purchased before 11-25-2009)

In-Home Premium Flat-Panel TV Installation on Wall (purchased before 5-14-2010)

In-Home Security Setup Service With Spyware and Virus Removal (purchased before 11-25-2009)

In-Home System Setup (purchased before 1-26-2010)

Installs Inc. Home Advanced Flat-Panel TV Installation Service Contract

In-Installs Inc. Home Basic Flat-Panel TV Installation Service Contract

Installs Inc. Home Data Backup

Installs Inc. Home Hardware Installation

Installs Inc. Home Peripheral Installation

Installs Inc. Home PC and Wireless Network Installation With Internet Setup

Installs Inc. Home PC Installation With Internet Setup and Data Transfer

Installs Inc. Home Premium Flat-Panel TV Installation Service Contract

Installs Inc. Home Wireless Network Installation With Internet Setup

On-site Support — Pick Service Options (In-Home) Service Agreement

Premier Warranty Support

PrinterCare Agreement (for existing customers; program no longer for sale)

QualXServ TV Service Agreement (for Consumers with At-Home Service)

Service Net Extended Service Plan (Break/Fix)

Service Net Extended Service Plan (Replacement)

Solution Station (purchased before 12-09-2010)

Solution Station Phone Service Agreements (purchased before 1-18-2012)

Techforward Guaranteed Buyback

Training and How To (In-Home) Service Agreement

Worldwide TechServices (BancTec) In-Home Service After Remote Diagnosis

Worldwide TechServices (QualxServ) In-Home Service After Remote Diagnosis

Your Tech Team

Your Tech Team Plus

Your Tech Team (contracts purchased before 9/24/2009)