Autodesk Subscription and Advanced Support

Autodesk® Subscription

Autodesk Subscription customers get access to select Autodesk 360 cloud services. Subscription may be purchased with a new Autodesk software license, or in certain instances can be added to an existing license.

Software upgrades Download the latest Autodesk software releases, and stay up to date on new capabilities.

Flexible licensing Use your software at home, in the office and abroad. Subscription enables you to use previous versions of your Autodesk software.

Cloud services Quickly perform compute-intensive tasks and easily access your designs stored in the cloud. Work anywhere you have internet access.

Technical support Resolve issues and get back to work with help from Autodesk product support specialists.

Learn more about how Autodesk Subscription can help give your business a competitive edge:

Advanced Support

What is it?
Autodesk Advanced Support is only available to Autodesk Subscription customers. It provides unlimited, priority, one-to-one, extended hour global phone support from senior Autodesk support specialists.

The short of it
  • Phone support in a number of local languages during local business hours
  • Access to senior Autodesk support specialists
  • One named contact per ten software seats (minimum of two contacts)
  • Remote desktop assistance
  • Access to online, moderated community support forums
  • Option to escalate forum question to a one-to-one support request
  • Access to automated email updates and response options for incidents
  • Access to a wide range of online help and exclusive training webcasts
  • Access to API support
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