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Support Services

Complex environments require true enterprise-class support

With the enterprise landscape evolving at a fast pace, pressures to introduce new technologies into your IT environment have never been greater. Keeping up with maintenance costs, multiple hardware and software vendors and increasing demands of stable system applications for productive end-user performance require time and a high level of expertise, but can produce substantial benefits to your business.

It is easier to respond to IT demands and complexities when you have the right support experts by your side. With Dell Support Services, you’ll get the expert assistance, tools and technology resources you need so you can focus on business growth and staying competitive in a landscape that is ever evolving.
Talk to Dell About Support Services
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Services

  1. Dell ProSupport Plus

    Dell ProSupport Plus

    Enjoy first-class system maintenance, expertise and assistance so you can keep your focus where it matters – on your business.

  2. dell prosupport accelerated response time services

    Parts and Labor Response Options

    Avoid unplanned downtime and ensure uptime to support IT demands.

  3. Dell Data Storage, Protection and Management

    Dell ProSupport

    Turn your IT into a strategic lever for growth and innovation.

  4. ProSupport for Data Center

    Dell ProSupport Flex for Data Center

    Support tailored to meet your business needs.

  5. dell prosupport value-added services

    Proactive Maintenance

    Help reduce unplanned downtime and optimize system stability with scheduled assessments, streamlined patch management, regular system checks and detailed reporting.

  6. dell prosupport services

    Dell TechDirect for Enterprise

    Many hardware incidents require rapid, repeatable intervention. Time spent during phone-based troubleshooting means less time for IT resource to focus on more strategic projects and business requirements.

  7. dell prosupport value-added services

    Specialized On-site Services

    Boost your IT resources with additional on-site staff from Dell, and get the on-the-spot help you need to enhance response times, achieve your performance goals and quickly implement critical projects.

  8. SupportAssist

    Dell SupportAssist

    Get ahead of hardware issues with Dell SupportAssist.

Resources

  1. ProSupport_9_26-H264.jpg

    Dell ProSupport

    Explore all the ways that ProSupport from Dell can support your business needs.

  2. Click here to read PDF

    Dell ProSupport Plus Data Sheet

    Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

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    Aareon AG - Video

    10/1/2013

    Aareon AG gained faster data access by deploying a SAP® HANA™ appliance based on Dell PowerEdge R910 servers with Intel Xeon processors. Dell Services helped with the installation and Dell ProSupport Plus is providing ongoing support.

  4. Click here to read PDF

    Pacnet

    4/1/2013

    Pacnet increases server footprint by 30 percent while reducing energy consumption by 50 percent to launch new CDN solution.

  5. Click here to read PDF

    UAH Property Management, L.P.

    3/1/2013

    UAH Property Management saves staff 16,900 man-hours a year and enables two IT employees to manage a distributed infrastructure by leveraging Dell ProSupport Services.

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    Dell ProSupport - Reduce downtime and increase innovation

    8/8/2011

    Leverage global strategies for avoiding downtime and internal escalations.

Services

  1. dell prosupport accelerated response time services

    Parts- and Labor-Response Options

    Anytime access and availability to maximize uptime of your end users.

  2. Online Store

    Online Services Store

    Shop services and support solutions online.

  3. Accidental Damage Services

    Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.

  4. dell prosupport

    Dell ProSupport

    Whether you have a small business or you are a global enterprise, your employees need to feel secure in your selection of end-user hardware.

  5. data & asset protection services

    Dell TechDirect for End Users

    One global portal for efficient problem resolution.

  6. Keep your hard drive

    Keep Your Hard Drive

    Get a replacement hard drive, without giving up your old one.

  7. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier comprehensive program that delivers proactive reporting and analytics designed to suit the unique needs of your organization.

Resources

  1. ProSupport_9_26-H264.jpg

    Dell ProSupport

    Explore all the ways that ProSupport from Dell can support your business needs.

  2. Accidental-Damage-English-dell.jpg

    Dell Accidental Damage

    Accidents can happen anywhere. Wouldn’t it be nice to have peace of mind at home, at the office, and everywhere in between? When the unexpected happens, don’t spend time worrying about repair or replacement.

  3. Click here to read PDF

    Best Water Technology (BWT)

    3/1/2013

    BWT consolidates its IT infrastructure by 98 percent and ensures employees can access new services in 30 minutes.

  4. Click here to read PDF

    Somerville House

    9/1/2012

    Somerville House drives top academic performance and student engagement while reducing energy consumption by 30 percent.

Services

  1. Dell ProSupport for Cloud

    ProSupport for Cloud

    Maximize uptime and simplify the management of your cloud solutions.

  2. Prosupport for Software

    ProSupport for Software

    ProSupport for Software provides access to Dell’s global team of certified engineers who serve as your primary support provider for troubleshooting software titles that are deployed across your organization.

  3. dell prosupport value-added services

    ProSupport for Multivendor Software

    Software Support with fast response and resolution.

Long-Term Premier Services

  1. dell prosupport

    Dell ProSupport

    Whether you have a small business or you are a global enterprise, your employees need to feel secure in your selection of end-user hardware.

  2. Accidental Damage Services

    Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.

Warranty & Hardware Services

  1. Warranty Renewal

    Upgrade your existing warranty contract to keep your hardware covered.

  2. Support Service for Expired Warranties

    Get the most out of your investment by fixing your hardware challenges rather than purchasing a new system. Dell provides quality hardware repairs for that are no longer covered by warranty.

One-Time Software Services

  1. One-Time Software Troubleshooting Service

    Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. One-time Virus Removal Service

    Our ProSupport experts will help detect and remove viruses and/or malware so your computer gets back to running quickly and securely.