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Consumer Services Store

Consumer Services Store

Is your product still covered?

When you purchased your computer you received Dell’s Basic Limited Hardware Warranty which covers defects in material and workmanship. In addition, you may have chosen to purchase one or more of our premium services, Accidental Damage Service or Premium Phone Support which provides ongoing hardware and software help for up to 4 years.

Check your warranty and/or support status here to find out if your product is currently covered by your Basic Warranty or a premier service offer.

Need help now?

You can take advantage of our online self-help services or contact us to help solve your technology issue.

Fee based Services

Our fee based service offers range from a one-time fix to resolve an isolated software issue or our premier annual service offer which provides help anytime of day and we can help answer “how to” questions as they arise throughout the year.

For more information call us: 1-800-348-6147 (US) and 1-866-508-6719 (Canada)

  1. Premium Phone Support

    Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.

Self-Help Resources

  1. Free PC Performance Health Check

    Slow computer? In just minutes, get a customized report detailing your computer’s errors, plus how to fix them.

  2. Click here to read PDF

    Accidental Damage for Consumer Customers

    9/7/2012

    Accidental Damage

  3. Accidental-Damage-English-dell.jpg

    Dell Accidental Damage

    Accidents can happen anywhere. Wouldn’t it be nice to have peace of mind at home, at the office, and everywhere in between? When the unexpected happens, don’t spend time worrying about repair or replacement.

  1. Warranty Renewal

    Upgrade your existing warranty contract to extend your hardware coverage.

  2. Support Service for Expired Warranties

    Get the most out of your investment by fixing your hardware challenges rather than purchasing a new system. Dell provides quality hardware repairs for that are no longer covered by warranty.

Self-Help Resources

  1. Drivers and Downloads

    Learn more about device driver software, how to check current driver versions, and use Dell's support website to download and install the latest driver versions.

  1. One-time Software Troubleshooting Service

    One Time fee based troubleshooting support. Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. One-time Virus Removal Service

    Our Premium Phone Support experts will help detect and remove viruses and/or malware so your computer gets back up and running smoothly.

Self-Help Resources

  1. Free PC Performance Health Check

    Slow computer? In just minutes, get a customized report detailing your computer’s errors, plus how to fix them.