TUI Travel United Kingdom and Ireland (UK&I)
Date : 5/1/2012
We’ve reduced costs across a number of services by around 20 percent with the support of Dell Managed Services.
Alan Blyth, Director of IT Service Delivery, TUI Travel UK&I, United Kingdom and Ireland
ChallengeIn looking to appoint a new desktop service partner, TUI Travel UK&I set itself objectives, which included improving reliability, reducing costs, and enhancing processes and tooling. In addition, the company aimed to raise efficiency and enhance strategic development.
SolutionTUI Travel UK&I contracted Dell Managed Services to deliver desktop services to its employees. Dell followed a detailed transition programme to ensure a better service to staff and avoid any disruption during the changeover.
Benefits• Cost reduction of approximately 20 percent in desktop support
• Significant savings from locating helpdesk overseas
• More than 20 percent improvement in first-call resolution rates
• Enhanced end-user experience and productivity
• A scalable transition blueprint for a global service desk
• Transparent handover with little or no disruption