Support Services - Complex environments require true enterprise-class support

Your customer’s IT landscape is evolving at a fast pace, and the pressure to introduce new technologies has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise.

Dell OEM Support Services makes it easy for you to respond to your customer’s demands and complexities. Expert assistance, tools and technologies will keep your customers up and productive, allowing them to focus on business other priorities. Choose from the industry-leading OEM support options:

ProSupport for Client and Enterprise

ProSupport for Client and Enterprise24x7 hardware and software support by ProSupport engineers, onsite hardware support and proactive monitoring with automated issue detection and notification designed to give your customers peace of mind.

ProSupport Plus for Enterprise

ProSupport Plus for EnterpriseProactively improve performance and stability of critical systems with environmental intelligence, elite OEM engineers and technical account management.

ProSupport Plus for PC and tablets

ProSupport Plus for PC and tabletsThe only complete support service that combines priority access to expert hardware and software support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

ProSupport Flex for Data Center
ProSupport Flex for Data CenterFlexible support model for distributed end users environment and a dedicated team designed for OEMs or your self-maintaining customers that have a large number of enterprise assets and a skilled internal IT staff or help desk.

ProSupport Flex for Client

ProSupport Flex for ClientDesigned for your self-maintaining customers that have a large number of client assets and a skilled internal IT staff or help desk. This customized support provides your OEM customers relationship-based services and increase both IT and end user productivity.
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