Dell ProSupport for Original Equipment Manufacturer Services
Flexible Support for Your Dell Powered OEM Solutions
The Dell ProSupport for original equipment manufacturer (OEM) services suite enables you to precisely determine the services you need and then select the speed of response, the level of protection and the amount of proactive support required to meet the needs of your customer base.
Dell ProSupport for OEM services includes:
- Access to Dell — Let us help you identify and resolve issues, on your terms. You can rely on 24x7x365 phone, email and chat support with certified Dell experts, and you decide the speed of response based on your customer needs.
- Extended three-month warranty — This additional protection for your chosen warranty coverage comes at no cost to you and gives you peace of mind should there be any delays between initial product shipment and full solution integration at your customer location.
- Global support — Sell your solutions globally, with confidence, knowing that you can rely on the worldwide support infrastructure of Dell to provide consistent service levels where you need it, globally.
- Escalation management for critical support — You have full control over setting severity levels for more efficient incident management. More importantly, Dell streamlines the escalation process with a single point of contact.
- Collaborative hardware support — For select third-party vendor system issues, the Dell ProSupport team will collaborate with select hardware vendors to monitor the problem resolution process, and obtain status and resolution plans from the vendor until the vendor resolves the problem.
- Dell Online Self Dispatch — The Dell Online Self Dispatch global web portal enables Dell OEM customers to efficiently request parts required for hardware issue resolution on Dell products. It includes access to Dell IT professional training and certification. In addition, labor reimbursement for part installation may also be available based on the service level of the qualifying part dispatches and the geographic location.
Contact your Dell OEM Team to explore how Dell Support Services can help you shift resources from maintenance to momentum.