Simplified Service Desk

Boost user satisfaction and productivity with a ready-to-go Service Desk

Even if your existing resources and budget are already overstretched, you can still drive cost reductions and quality improvements in your service desk and downstream IT service processes. Improve productivity and user experience with Dell Simplified Service Desk, a set of cost-effective, ready-to-use service desk solutions.

Depending on your specific needs, you can choose from three Dell Simplified Service Desk tiers: Basic, Advanced or Premium.

Simplified Service Desk Diagram

Dell handles over 12 million global service desk contacts annually for commercial, financial, healthcare and government end users. We distill that experience into simple packages that provide the most critical Service Desk features and deliver business results quickly and easily:

  • Dell Simplified Service Desk Basic is ideal for growing businesses that are looking for an entry-level, low-risk, cost-effective service desk. Dell Simplified Service Desk Basic provides a single point of contact to handle all incoming requests and Service Desk incidents, smoothly logging and routing to appropriate resolver teams within your organization for resolution.
  • Dell Simplified Service Desk Advanced delivers all of the features of Dell Simplified Service Desk Basic, plus provides increased productivity for end users. This tier resolves top call drivers at the Tier 1 desk, freeing up your IT resources to be used for more strategic projects.
  • Dell Simplified Service Desk Premium offers a comprehensive solution that includes all the capabilities of Basic and Advanced, with additional VIP levels of service. Premium is ideal for organizations with dynamic, changing business environments that demand more sophisticated service desk capabilities.

You can also fine-tune your Simplified Service Desk by selecting the hours of operation and service delivery location that suits your needs. All of the necessary toolsets are included as well, which means you can eliminate the amount you spend into costly management tools you don’t need. A packaged Service Desk allows you to bypass a complex requirements gathering process and provides a standardized platform capable of innovation and scalability.

Contact a Dell Services representative to learn how Dell Simplified Service Desk can reduce the amount of time your end users spend with support.

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