Highlights
  • Get daily, weekly and/or monthly reports that capture social media conversations and provide recommendations 
  • Gain a deeper understanding of your customers, competitors and/or industry market needs 
  • Benefit from Dell’s years of listening experience to help you filter out the noise 

Social Media Listening and Insights Service

Discover how your social conversations can drive business actions

How much more could you achieve with a deeper understanding of your brand’s current value, competitive landscape and related industry activity? Would this information support business cases, garner executive support, help you develop better products and improve your overall brand reputation?

Dell’s Social Media Listening and Insights Service offers the business and market intelligence you need to outpace your competition. Gain a deep understanding of your customers, competitors and industry market needs with feedback that can help you improve customer support, enhance product offerings and inform investor relations and sales for strategy development. Learn how to improve your:
  • Social media outreach by identifying key influencers and channels 
  • Campaign effectiveness through monitoring and measurement
  • Customer experience by gauging positive and negative sentiments