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Accidental Damage Service

Accidental Damage

Expect the unexpected with Accidental Damage Service

You can’t prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with Dell’s Accidental Damage Service¹.

Whether your PCs are used in a classroom, a hospital, on the road or in an office, accidents are inevitable. So when an employee calls about a damaged device, you can be ready with Dell Accidental Damage Service. You’ll have peace of mind knowing you can easily repair or replace laptops used by your mobile employees, even when they’re traveling² or working off-site. That makes it an ideal option for systems that are routinely exposed to high-risk conditions, including those used in medical, retail, classroom, police and military settings.

Our Accidental Damage Service is a great choice at home, too. Whether your tablet screen gets cracked in your bag or purse or a drink is spilled on your laptop, you can count on Accidental Damage Service to keep your PC or tablet up and running. Coverage for drops, spills, power surges and broken LCD screens makes it easy to get your device repaired.

Coverage for everyday accidents and high-risk situations
This program picks up where your standard warranty leaves off. In the event that a system is accidentally damaged, you simply contact us directly. After we identify the cause and extent of damage, we provide the repair services needed to get your equipment back in working order. If necessary, we can also provide certified data destruction and disk disposal services to help you meet compliance requirements.

What’s covered:
  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall
What’s not covered:
  • Damage due to fire
  • Intentional damage (such as hammer marks)
  • Normal wear
  • Cosmetic damage
  • Consumable parts (ex. bulbs, toner)
  • Theft (covered under Accidental Damage with Theft Service)

For complete details, see the Dell Service Contracts or the Accidental Damage Service data sheet.

Legal disclosures:

¹ Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts.

² Claims outside the country in which the contract is limited to a reasonable effort basis and may not be available to all customers. International support for Australia is limited to New Zealand, Singapore, Malaysia, Thailand, Taiwan, South Korea, India, and Hong Kong. In addition, out of country support will not include whole unit replacements.

Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.


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