Turn your IT into a strategic lever for growth and innovationAs the first line of engagement for employees, your IT staff faces a range of challenges that can make meeting internal initiatives difficult, where strategic projects become neglected. The last thing you need is to spend valuable time repeating basic troubleshooting.
Dell ProSupport can help you not only cut costs and increase productivity across your multivendor environment, but also lessen the burden on resources already managing too many day-to-day administrative tasks. Keep your customers satisfied and free your time to focus on the bigger picture with Dell ProSupport.
With Dell ProSupport, you can expect:
- 24x7 direct access to highly trained experts who provide enterprise-level, tech-to-tech support
- Remote and on-site support with four and eight hour parts & labor response options
- Incident-based third-party software assistance for data center and end-user applications, OS, and firmware troubleshooting
- Emergency parts and labor dispatch, in parallel with troubleshooting, for issues you identify as severity level 1
- Access to secure online management of parts, convenient for servicing your own hardware
- Options to remotely monitor and manage your data center hardware
- Options for data and asset protection services