Dell Social Media Services

In insurance, you stand on your reputation. This fact gives social media a potentially extraordinary value — positive or negative — to insurance companies, because social networking can play a major role in customer relationships.

If your organization is struggling with adapting to the new business world of social media — whether from a lack of resources or a lack of understanding — Dell can help.

Dell sees social media as an opportunity to build and nurture customer relationships by listening to and engaging with your customers in meaningful ways. The journey to becoming a social media-minded business includes defining a platform-agnostic strategy, a governance model to manage, a communication system to educate/inform, an insights program to measure impact and a culture that embraces the concept and practice of social media. The social adoption roadmap includes digital promotion, making first contact and providing customer support and personalized messaging, as well as building community.

Take advantage of our experience in social media consulting, listening and insights services, advisory services and more to help your organization stay competitive and protect your reputation.

Contact a Dell insurance expert to learn more.