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Business Process Outsourcing

  • Results for "Business Process Outsourcing"
  1. Social Media Best Practices Seminars

    Participants learn from Dell’s experience on topics such as gaining executive support, building a training program, embedding listening across business units, experiencing a day in Dell’s Social Media command center.

  2. Social Media Listening and Insights Service

    Conversations are monitored on a customer’s behalf — for brands, industry or competitors. Reports are then provided with key data insights allowing the customer to take action.

  3. Social Media Advisory Service

    This hands-on strategy planning includes an assessment of a customer’s current capabilities and gaps. Recommendations, timing and goals are provided in an effort to sync the social media programs to the corporate strategy.

  4. Social Media Listening Command Center Build-outs

    Dell works with the customer to design, build and operate a social media command center integrating it across the business as a foundational listening function for all customer facing departments.

  5. Small and Medium Business Social Media Toolkit

    A guide to how small and medium businesses can make the most of social media.

  6. B2B Social Media — What Is It and Why Should You Be Learning More About It

    A useful resource from Marketo is their B2B social media workbook. It gives a comprehensive explanation of B2B social media and helps you understand how social media can benefit your company.

  7. How well do you listen to and engage with your customers (self-assessment)?

    Dell commissioned a study from Forrester Consulting to figure out how well companies use digital media to listen and engage with their customers.

  8. Dell uses social media to listen, learn and engage with our customers

    Dell listens to our customers online every day, empowering team members with tools and training to participate in meaningful social network conversations and use those talks as a tool to serve our customers better.

  9. Social Business Connection

    Sharing social media best practices and tools.

  10. Dell Business Process Management Suite

    Get the tools to drive greater productivity and better outcomes from your outsourced team.