Effective multichannel customer support is critical to the success of your company. Dell can help you integrate fragmented systems to provide exceptional support for your customers, whether they contact you via phone, email, website or social media.
Dell Front-Office Business Process Outsourcing (BPO) Solutions provide a wide range of services and also enables customers take advantage of our global infrastructure, domain expertise and leading technology to help them handle core customer service functions.
The Dell Automated Full-Time Employee (AFTE) is an extension of business process, or BPO automation, where automated script/process tools eliminate the need to hire staff for repetitive tasks. Learn all about AFTE in this datasheet.