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Dell Advantage Frequently Asked Questions

Dell Advantage
Dell Advantage Rewards just got easier. Get up to 10% back* and free 2nd business day shipping with Dell Advantage Rewards, now linked to your Dell Account. Register now or Sign in to activate.

Program Questions

What is the Dell Advantage Loyalty Program?
When/How do I get my Dell promotional reward code* after I purchase using my Dell Advantage account?
How do I enroll in Dell Advantage?
How does Dell Advantage differ from my Dell Preferred Account?
Is Dell Advantage the same as “My Account” at Dell.com?
Does it cost anything to be a Dell Advantage member?
When can I start using my benefits?
I never received my welcome email after registering a new membership Dell with Advantage.
How do I reset my “My Account” password? I can’t remember my password.
How do I unsubscribe from Dell Advantage monthly special offer emails?

Dell Promo Gift Card Questions

Where is my Promotional reward code?
Can I use my Dell promotional reward code* the same day I make my initial purchase?

If I use a prepaid gift card to pay for a purchase, do I get a Dell promotional reward code* worth 5% of that purchase?
Is the Dell promotional reward code calculated pre or post tax?

Advantage Benefits Questions

Do the Dell Advantage promotions apply to purchase orders?
What if I return my computer within the 21 day return period, will my Dell promotional reward code still work?
How do I apply my Dell Advantage benefits?
Why do I see a $.10 charge in the cart screen?
How do I update my Dell Advantage account preferences?
Will Dell Advantage work on outlet systems?
Are Dell Advantage benefits linked to the email address only? (i.e, same customer registers multiple email addresses to receive stackable coupons?)
Will Dell retroactively apply Advantage benefits for customers who purchased before Dell Advantage launched?

Gift Card Questions

Need help with a Dell Promotional reward code you sent or received?
Did you receive a plastic Dell Promotional Gift Card in the mail?
Will My Dell Promotional reward code Expire?
Can I use my Dell Promotional reward code the same day I make my purchase?
What if I don't have enough on the Dell Promotional reward code to buy what I want? How do I combine other forms of payment?
Can I use more than one Dell Promotional reward code per purchase?
Can I Merge the Funds on Multiple Cards into One Card?
What if I use only a portion of the value of the Dell Promotional reward code? What happens to the value remaining on the Code?
What services does Customer Service provide?
What should I do if I have more questions about my Dell Promotional reward code?










What is the Dell Advantage Loyalty Program?
When you purchase with your Dell Advantage membership, you'll enjoy free 2nd business day shipping* on all purchases, a Dell promotional reward code* worth 5% of your purchase (excludes taxes and shipping) redeemable toward future purchases, and more. There is no charge to become a member, and you can start earning benefits today!

When/How do I get my Dell promotional reward code* after I purchase using my Dell Advantage account?
You will typically receive your Dell promotional reward code in an e-mail within 10-20 days of ship date which carries an expiration date of 90 days from date of issuance. You cannot use your Dell promotional reward code until after you receive it via email. Don’t forget to check your spam/junk folders for the Dell promotional reward code receipt (sent from dellgiftcards@cashstar.com)!

How do I enroll in Dell Advantage?
Simply register a new account at Dell.com/rewards under “register now”, join Dell Advantage when you create a “My Account”, or add Dell Advantage when you are logged into your “My Account”. You will receive a welcome email to confirm your membership to Dell Advantage at the email address you registered. Be sure to check your junk/spam folder.

How does Dell Advantage differ from my Dell Preferred Account?
Your Dell Advantage account is a loyalty membership program with Dell, which gives you access to free 2nd business day shipping* and 5% back (excludes taxes and shipping) in the form of a Dell promotional reward code*. A Dell Preferred Account is Dell’s financing program which gives you the option to make monthly payments on your purchase. If you are a Dell Advantage member and place an order with your Dell Preferred account you will received 10% back (excludes taxes and shipping) in the form of a Dell promotional reward code*.

Is Dell Advantage the same as “My Account” at Dell.com?
For customers who already have a “My Account,” please note that Dell Advantage registration and benefits are now part of your “My Account” with Dell. If you already have a “My Account” you can opt into Dell Advantage when you are logged into your “My Account”.

Does it cost anything to be a Dell Advantage member?
No. There's no fee to join and no ongoing membership fee.

When can I start using my benefits?
Simply log in to your Dell Advantage-enabled “My Account” prior to checkout and select 2nd business day shipping* to receive your free shipping benefits. Logging in also ensures you receive your Dell rewards in the form of a Dell promotional reward code, sent via email.

I never received my welcome email after registering a new membership Dell with Advantage.
Occasionally, your welcome email will fall into your junk or spam folders in your email. In addition, make sure you are checking the inbox of the email address you registered with Dell Advantage.

How do I reset my “My Account” password? I can’t remember my password.
At Dell.com select “My Account” and select drop down next to “Forgot your password”. From there you will input the email address you used to create your my account and register for Dell Advantage, click “Reset Password”. You will receive prompt to reset your password in your email inbox.

How do I unsubscribe from Dell Advantage monthly special offer emails?
When registering for Dell Advantage, you can select to not receive emails with monthly offers. Or, if you are currently receiving special monthly offers, you can select “unsubscribe” at the bottom of your current emails.

Can I use my Dell promotional reward code* the same day I make my initial purchase?
You will typically receive your Dell promotional reward code within 10-20 days of invoice date which carries an expiration date of 90 days from date of issuance. You cannot use your Dell promotional reward code until after you receive it via your email or in the mail. Don’t forget to check your spam/junk folders for the Dell promotional reward code receipt (sent from dellgiftcards@cashstar.com)!

Where is my Promotional reward code?
Wondering what the status is of your Promotional reward code? You can find out easily by accessing the tool here:
https://dell.cashstar.com/self_service/register/

If I use a prepaid gift card to pay for a purchase, do I get a Dell promotional reward code* worth 5% of that purchase?
Yes, you get 5% back of the order subtotal (excludes taxes and shipping) in the form of a Dell promotional reward code* on any purchase you make as a Dell Advantage member.

Is the Dell promotional reward code calculated pre or post tax?
The promotional reward code value is based off of the subtotal excluding tax and shipping.

Do the Dell Advantage promotions apply to purchase orders?
No, an individual needs to be a registered member to get the Advantage benefits.

What if I return my computer within the 21 day return period, will my Dell promotional reward code still work?
Promotional reward code Offer: Offer contingent upon purchase of eligible product; Promotional reward code not valid if eligible product is returned for a refund. If eligible product is returned for a refund after the card has been redeemed, the value of the redeemed card will be deducted from the refund amount. Promotional reward code ships separately from purchase and typically arrives in 10-20 days from ship date via email and carries a 90 day expiration (except where prohibited by law). Dell can only accept a limited number of Promo Codes per purchase and funds may not be consolidated with Prepaid or other Promotional reward codes. Multi-code payment can be requested by phone sales only. Terms and conditions apply. See "http://www.dell.com/giftcard/promoterms"

How do I apply my Dell Advantage benefits?
After personalizing your system and/or choosing your accessories, select “review and check out” then add item(s) to cart. Log in to your Dell Advantage enabled “My Account” and your rewards will automatically be issued. Be sure to also select second business day shipping for free.* You will note that your benefits have been applied to your order and that a $0.10 charge for Dell Advantage has been added and removed from the end cost. You will notice the subtracted $0.10 charge near the subtotal of your order. There is no charge for Dell Advantage.

Why do I see a $.10 charge in the cart screen?
At this time, there is no charge for Dell Advantage, which is why we automatically remove the $.10 Dell Advantage charge from your order in the cart screen.

How do I update my Dell Advantage account preferences?
While signed onto your My account at Dell.com, you can select customer information under “My Account Settings” to amend your Dell Advantage Key, close your account or read more details on Dell’s Privacy Statement.

Will Dell Advantage work on outlet systems?
No.

Are Dell Advantage benefits linked to the email address only? (i.e, same customer registers multiple email addresses to receive stackable coupons?)
The Dell Advantage benefits are applied on each individual order, so registering multiple email addresses won’t allow for multiple Dell promotional reward codes. Also, Dell Advantage coupons are single-use and non-stackable.

Will Dell retroactively apply Advantage benefits for customers who purchased before Dell Advantage launched?
No.

Need help with a Dell Promotional reward code you sent or received?
Dell Promotional reward code lookup tool: https://dell.cashstar.com/self_service/register/

Use this link to:
- Locate a Prepaid or Dell Promotional reward code
- Check card balance
- Check expiration date

Not finding your Dell Promotional reward code? Be sure to check multiple email addresses you may have used with Dell.

Did you receive a plastic Dell Promotional Gift Card in the mail?
Call our toll-free balance inquiry service at 1-800-242-5353, 24 hours a day, 7 days a week, or visit www.dell.com/gcbalance, to obtain the available funds on the Dell Promotional Gift Card.

Will My Dell Promotional reward code Expire?
Yes. Dell Promotional reward codes carry a 90 day expiration date from the day issued.

Can I use my Dell Promotional reward code the same day I make my purchase?
No. The Dell Promotional reward code ships separately from your purchase and will arrive about 10-20 days after the purchase ships. Agents are not able to provide the Promotional reward code prior to this timeframe; Dell Promotional reward code must be received before being used to make a purchase.

What if I don't have enough on the Dell Promotional reward code to buy what I want? How do I combine other forms of payment?
You can only spend the available funds on your Dell Promotional reward code. To use your Promo Code for a purchase that is greater than the amount of the Promo Code, you may pay the remaining amount of your purchase with any credit card accepted by Dell. Promo Codes may be used in combination with your Dell Preferred account. However, promo codes may not be used with Dell Business Credit or Dell Lease.

Can I use more than one Dell Promotional reward code per purchase?
Dell can only accept a limited number of promotional reward codes per purchase. Promotional reward codes may not be combined for online purchases. To request to use more than one promotional reward code to complete your purchase, please call 1-866-456-0827, 8 AM – 11 PM CST. Dell reserves the right to reject requests for consolidation of any Dell promotional reward codes at its own discretion for any reason.

Can I Merge the Funds on Multiple Cards into One Card?
Multiple Dell Gift Cards (prepaid cards that do not expire) can be consolidated into a single card by calling 1-800-624-9897, hours: Monday – Friday, 9AM to 6PM CT only. Please note that Dell Promotional reward codes (codes that are issued in connection with a promotion, award or loyalty program) may not be merged with any other Promo Cards or Dell Gift Cards of any kind.

What if I use only a portion of the value of the Dell Promotional reward code? What happens to the value remaining on the Code?
The Promo Code can be used until the value of the Promo Code is depleted or the Promo Code expires, whichever occurs first. The recipient can enjoy more than one purchase with the Promo Code as long as a balance remains on the Promo Code and as long as the Promo Code is not expired.

What services does Customer Service provide?
Live customer service support is available Monday – Friday, 9AM to 6PM CT only, at 1-800-624-9897 . Services include, but are not limited to:
• Balance inquiries
• Transaction history
• Gift Card/Promotional reward code replacement or lost/stolen cards, with proof of purchase
• Disputed transactions
• Problems with voids and supplemental payment
• Gift Card/Promotional reward code declines
• Multiple Gift Card consolidation

What should I do if I have more questions about my Dell Promotional reward code?
If you still have questions after reviewing our FAQ’s, please call our toll-free Customer Service line at 1-800-695-8133 Monday – Friday, 7AM to 7PM CT only to speak with a representative.

* Promotional reward code Offer: Offer contingent upon purchase of eligible product; Promotional reward code not valid if eligible product is returned for a refund. If eligible product is returned for a refund after the card has been redeemed, the value of the redeemed card will be deducted from the refund amount. Promotional reward code ships separately from purchase and typically arrives in 10-20 days from ship date via email and carries a 90 day expiration (except where prohibited by law). Dell can only accept a limited number of Promo Codes per purchase and funds may not be consolidated with Prepaid or other Promo Cards. Multi-card payment can be requested by phone sales only. Terms and conditions apply. See "
http://www.dell.com/giftcard/promoterms"
*Free shipping offer available in Continental (except Alaska) U.S. only.

       
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