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Business Process Outsourcing

Expand your capabilities with business process outsourcing and management tools

Agility means survival for health plans. Critical initiatives like ICD-10 implementation require deep knowledge and experience, and sudden increases in workload can stretch staff capacity. Finding people with the right experience and bringing them onboard quickly can be a challenge. With more than 10,000 employees across the globe available for assignment, we can quickly mobilize the resources and innovative technology you need to drive down costs and maximize efficiency.

Operations outsourcing – Outsource any or all of your transactional operations:
  • Claims processing
  • Billing
  • Eligibility and enrollment
  • Customer service
  • Audits, reports and analytics
  • Plan setup and maintenance
Staffing solutions – Mobilize resources on demand — we can provide highly skilled staff on a temporary or permanent basis to work under your direction. Staff can be on site within days of your request.

Dell Business Process Management Suite
– Our suite of applications for end-to-end business process management is designed to reduce costs and increase efficiency. Delivered as a cloud-based service, it includes a user-friendly portal, modules for productivity improvement, knowledge management and workflow monitoring, as well as clear reporting and dashboard tools that give you an overview of your entire operation.
Talk to Dell about your healthcare needs.

Case Study

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    Harvard Pilgrim Health Care

    7/1/2012

    Harvard Pilgrim Health Care improves efficiency with component-based architecture

Brochure

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    The Dell / ikaSystems Strategic Alliance Services Sheet

    Learn about the Dell / ikaSystems strategic alliance which combines business process services and end-to-end software solutions that will result in faster response times, improved quality, reduced administrative costs and better access to information.

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    Business Process Outsourcing Services for Healthcare Payers Data Sheet

    From regulatory mandates of the Affordable Care Act (ACA) to changing member demographics and rising consumerism, healthcare payer organizations are facing a number of new challenges.

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    Staffing solutions for health plans

    Dell has a comprehensive database of some of the most highly experienced business process and technical personnel in the country, and they can be available to you immediately.

Press Release

  1. Affinity Health

    Affinity Health Plan Selects Dell Services and ikaSystems to Power its Business on the New York State of Health

    10/10/2013

    Affinity Health Plan (Affinity), an independent, not-for-profit organization offering quality healthcare coverage to New York area residents, has selected Dell Services and ikaSystems.