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Consumer Engagement

Engage consumers with a proven, robust health insurance exchange

Manage customer enrollment, education and engagement with proven Dell technology solutions for insurance exchanges. Our robust, user-friendly Web portal can be deployed quickly and efficiently. Rely on our team to help you design, price and implement an exchange IT environment for public or private use that will be cost-effective, efficient, secure and fully compliant with regulatory guidance.

  • Extend the power of your portal with mobile and retail access. Expand the accessibility of your portal to consumers by adding apps for mobile device access and placing kiosks in convenient retail locations. You’ll add convenience to the user experience while getting new visibility for your brand.
  • Build your brand with a social media presence. Promote your portal and your brand with social media channels. Dell is an industry leader in using social media to engage with and understand consumers. We can help with social media strategy, a listening command center, and consulting to help you make effective use of social media channels.
  • Engage consumers with a full-service individual exchange portal. Our easy-to-use, full-service portal enables consumers to shop, get online quotes and apply for all types of benefits. Pre-qualifying questions help consumers find the plans that fit their needs, and the fast quote-to-card process gets approved members on the plan quickly. For public exchanges, federal tax credit adjustments can be applied. After purchasing coverage, members can manage their accounts online, including viewing invoices, making payments and choosing a primary care provider.
  • Simplify management of group exchanges. Our self-service portal for employers and employees makes managing employee coverage easy. Employers can set defined contributions, and employees can get quotes and select a plan quickly and easily. Members can make payments, see current invoices and payment history and manage account functions such as choosing a physician and registering dependents.
    Brokers and employers can use the portal to administer open enrollment; make selections and corrections for employees; approve employee selections; manage dependent eligibility, life events and COBRA eligibility; and view census and benefit reports.
  • Enhance your call center for better customer service. With our experience in managing call centers around the globe, Dell Services can help your existing call center prepare for insurance exchange customer intake and management. Or, we can create and manage a custom health insurance call center for you.
  • Create a “one-stop” customer service portal. We design our portals with the flexibility and scalability to handle the dual stresses of quickly enrolling new customers while also providing the long-term services needed to manage an exchange. Our portals help create a “one-stop” customer experience to minimize frustration and increase satisfaction.
  • Quickly add staff for open enrollment or ongoing service. Mobilize resources on demand — we can provide highly skilled staff on a temporary or permanent basis to work under your direction. Staff can be on site within days of your request.
Talk to Dell about your healthcare needs.
  1. Click here to read PDF

    Health Insurance Exchanges

    5/31/2012

    Connect quickly and easily with your customers using Dell Exchange Connector — a solution that enables you to publish once to multiple health insurance exchanges using Dell’s flexible, modular service oriented architecture–based platform.

  2. Dell Edge Server Solutions

    Dell Edge Server Solutions

    Meet today’s requirements and tomorrow’s challenges with our edge server solutions.

  3. HIX Compliance – Understanding MARS-E Security Requirements

    HIX Compliance – Understanding MARS-E Security Requirements

    One of the new compliance requirements for security is known as Minimum Acceptable Risk Standards for Exchanges (MARS-E).

  1. Click here to read PDF

    The Commonwealth of Massachusetts Health Insurance Connector Authority

    10/1/2013

    The Connector breaks new ground in providing access to affordable health insurance for Massachusetts residents.

  2. Click here to read PDF

    HealthSpot partners with Dell OEM to develop and deliver free-standing and secure health kiosks

    5/1/2014

    Medical kiosk developer works with the Dell OEM Solutions team to quickly and cost-effectively deliver and support turnkey medical stations containing Dell Latitude laptops and Dell OptiPlex desktop PCs, and secured by Dell SonicWALL firewall technology.

  3. Click here to read PDF

    SoloHealth

    11/1/2013

    Healthcare screening module developer partners with Dell to deploy thousands of self-service health kiosks, empowering consumers to make better health decisions and enhancing communication between consumers, insurers and healthcare providers.

  4. Click here to read PDF

    Health Care Service Corporation (HCSC) develops its social media community with help from Dell Services

    4/1/2014

    A national health care provider expands its consumer outreach by enhancing its online social communication channels with guidance from Dell Social Media Services.

  1. Affinity Health

    Affinity Health Plan Selects Dell Services and ikaSystems to Power its Business on the New York State of Health

    10/10/2013

    Affinity Health Plan (Affinity), an independent, not-for-profit organization offering quality healthcare coverage to New York area residents, has selected Dell Services and ikaSystems.

  2. Dell Services and ikaSystems Solutions Selected for Community Health Plan of Washington

    3/18/2014

    Community Health Plan of Washington, a health plan offering a variety of coverage options to Washington State residents, has selected Dell Services and ikaSystems to position the plan to grow in response to federal healthcare reform initiatives.

  1. Healthcare Consumerism: Higher Quality Care at Lower Cost

    Healthcare Consumerism: Higher Quality Care at Lower Cost

    This whitepaper examines how health insurers need to adopt new consumer-centric strategies that will help consumers take ownership of their health and well-being. It also covers how payers need to make both business process and technology changes, bringing in digital capabilities to enable the free flow of information among patient, provider and payer.

  2. Creating a Multichannel Digital Platform for Health Plans

    Creating a Multichannel Digital Platform for Health Plans

    This whitepaper explores how the market is shifting its focus to individual consumers, with new business models designed to help people manage their healthcare spending.

  3. Dell HIX White Paper

    Dell HIX White Paper

    Transforming Healthcare: health insurance marketplaces pose both opportunities and challenges.