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Epic Disaster Recovery Services

Epic Disaster Recovery Services

Dell Services offers a turnkey disaster recovery solution for Epic users based on a unique, shared infrastructure model. This shared model greatly reduces management and recovery costs. Dell’s Epic Disaster Recovery Services feature:
  • Fully managed service.
  • Minimal start-up investment.
  • Recovery Point Objective (RPO) and Recovery Time Objective (RTO) can be customized to your needs and budget.
  • Knowledgeable engineering staff with deep Epic domain expertise.
  • Annual validation of data restore and recovery.
Economical shared disaster recovery platform
Dell Services’ disaster recovery platform for Epic allows multiple customers to share the cost of the disaster recovery infrastructure and management costs.

The disaster recovery platform is delivered as a cloud-based managed service specifically architected for organizations using Epic software. The platform employs a combination of physical servers and virtual hosts and is based on Epic’s best practices for dual data center and business continuity. Dell’s shared managed service model has been proven with similar services for other healthcare organizations of all sizes.

Epic Domain Expertise
We understand that disaster recovery goes beyond back up of your infrastructure. With Dell’s disaster recovery services, you gain the support of a knowledgeable team who bring a deep understanding of Epic software and how to bring it back up in the event of a disaster. We also deliver flexible service level agreements that achieve compliance with the healthcare industries’ regulatory requirements for accessibility of data and continuity of information.
 
Turnkey Service
Dell’s Epic Disaster Recovery Service includes:
  • Fully managed disaster recovery service for Epic
  • Intersystems cache replication and host based replication
  • Hosting at Dell’s secure data center
  • Dedicated staffing with Epic application expertise
  • Annual test to validate and restore backup data
  • Development of disaster recovery plan with regular review
  • Single point of contact for disaster declaration
  • Inclusive of dedicated and leveraged hardware (physical and cloud)
  • Citrix, OS, and Antivirus licensing
  • Local area network in Dell data center
  • Labor in support of UNIX, Windows, Network, Storage, Data Replication, and Epic
  • Set up of replication
  • Documentation
  • Configuration build
  • All hardware and software maintenance and upgrades
  • MPLS port and access at Dell data center
  • Storage
State-of-the-Art Hosting Facilities
The Epic disaster recovery service is managed 7x24x365 by live technical staff and housed in the most robust and fault-tolerant facility of its kind in the Greater Boston area. Systems are protected by N+1 or N+2 redundant power, telecommunications, cooling, early detection fire monitoring, and fire suppression systems. Redundant diesel emergency generators are supplied with fuel from multiple tanks deep beneath the parking lot, and auxiliary water tanks provide backup hydration for the cooling system. 

Talk to Dell about your healthcare needs.