Applications Management

Healthcare Applications Management
While the challenge of implementing new advanced healthcare applications into a hospital environment is significant, it is often quickly overshadowed by the requirements of ongoing management of those applications. In fact, according to a recent independent Forrester survey, “Ongoing operations and maintenance will consume almost 55% of [the] budget with the remaining part equally split between new software licenses and new individually developed software solutions.”
Application Management
Not only is application management an economic consideration, it is a human resource issue as well. Users expect support on their schedule, delivered by people who understand their business. Whether it’s as simple as helping a doctor find the right medication in the CPOE system or more complex like upgrading the entire system, organizations need a team of resources to support, optimize, and gain the maximum value from their applications.

The Dell Services’ Healthcare Applications Management team members have in-depth experience with all the major healthcare information system vendors including Cerner, Epic, McKesson, MEDITECH, and others. Many of our team members, in fact, have worked extensively in hospitals themselves, enabling them to quickly get up to speed on your situation.

Our services encompass clinical and physician systems, revenue cycle, ancillary systems, financial systems, integration, and mission-critical support. We understand that every hospital is different so we customize our service to fit your needs. You can rely on us for the full spectrum of applications management services or select a particular service within the portfolio such as:
• Report Writing
• Legacy Application Support
• Upgrades
• After-Hours Support
• Incident Management

The “Right Stuff ” to optimize your healthcare applications

Right people with the right knowledge
Dell Services has a global team of experts to support, optimize, and evolve your healthcare applications.

Right place
Our delivery model is designed to assign the right resources from the location that best meets your needs. We can provide someone on site in your hospital or we can provide support from one of our global locations while you sleep.

Right time
Recognizing that hospitals never stop working, our team never does either. We deploy our team to be there for your team around the clock.

Right model
Our delivery model uses our proven best practices while addressing custom requirements unique for each application and each hospital.

Right cost
Leveraging our extensive scale combined with the right people, knowledge, place, time, and model, we provide a cost effective solution that will help you deliver the most value for your healthcare applications.