Help Me Choose: Support Services

 
support Basic Warranty - Dell’s Limited Hardware Warranty* covers defects in materials or workmanship of your tablet. If hardware issues cannot be resolved through remote diagnosis, Dell will provide a convenient way to return the product to a Dell repair facility. You can also get help learning basic tablet usage on the “Getting Started” portal from our experts, find drivers and downloads or use an online tool to diagnose an issue. Simply go to our website at support.dell.com
support Rapid Return To Depot - If your tablet has unforeseen issues and is covered by Dell’s Limited Hardware Warranty2 and that issue cannot be resolved remotely, this service offers 3-5 business day Mail-in Repair for defects in materials and workmanship in your PC (expedited shipping included).



Prosupport 

Dell ProSupport™
Let us make support easy. Dell ProSupport offers the expertise and technology needed to keep you connected and productive so you can focus on what matters most. Minimize disruptions with direct access to highly trained experts available around the clock and around the globe and gain efficiencies with a single source to address all your hardware and software support needs. From customizing to optimizing to troubleshooting we are here for you throughout the life of your product.

With Dell ProSupport you can expect:

  • Assistance connecting devices to your new tablet
  • 24x7 direct access to advanced technical support
  • Software troubleshooting and simple “how-to” instructions for common applications
  • Collaborative third-party software assistance for some applications
  • Escalation management
  • Rapid Return To Depot
 
Accidental Damage Service Accidental Damage Service*
Accidents happen – Dell can help. Minimize the unplanned expenses and downtime by protecting your tablet against unforeseen mishaps caused by drops, spills, surges and breaks. No matter how careful you are, accidents can happen. Help protect your laptop against the dangers of everyday use. Accidental Damage Service provides repair or replacement of your system for accidents, not otherwise covered by the Limited Hardware Warranty*, including:

Electrical surges and screen breaks — Repair or replacement of your computer in the event of an unforeseen electrical surge or accidental display break or damage.
Liquid spills — Repair or replacement of your computer in the event of an accidental liquid spill on or in unit.
Accidental drops and falls — Repair or replacement of your computer in the event of accidental drops, falls or other accidental collision.