Help Me Choose: Support Services

 
Basic Warranty 

Basic Warranty - Dell’s Limited Hardware Warranty* covers defects in materials or workmanship of your tablet. If hardware issues cannot be resolved through remote diagnosis, Dell will provide a convenient way to return the product to a Dell repair facility. You can also get help learning basic tablet usage on the “Getting Started” portal from our experts, find drivers and downloads or use an online tool to diagnose an issue. Simply go to our website at support.dell.com

Support 

Carry In Service - This service offers ability to deliver and pick up your tablet at your convenience*. The Dell agent will provide you the details of your nearest repair center for drop off after the remote diagnosis is completed. Rapid repair capability is not an option for CIS.




Prosupport Dell ProSupport™ 
Let us make support easy. Dell ProSupport offers the expertise and technology needed to keep you connected and productive so you can focus on what matters most. Minimize disruptions with direct access to highly trained experts available around the clock and around the globe and gain efficiencies with a single source to address all your hardware and software support needs. From customizing to optimizing to troubleshooting we are here for you throughout the life of your product.

With Dell ProSupport you can expect:
  • 24x7 direct access to advanced technical support
  • Next Business Day Onsite Service after Remote Diagnosis
  • Software troubleshooting and simple “how-to” instructions for common applications
  • Collaborative third-party assistance
  • Escalation management
Accidental Damage Service 

Accidental Damage Service*
Accidents happen – Dell can help. Minimize the unplanned downtime by protecting your system against unforeseen mishaps caused by drops, spills, surges and breakages. Ideal for systems exposed to high-risk usage and environments, Accidental Damage Service picks up where your limited hardware warranty leaves off and provides you with the repair or replacement of your product.
 
Electrical surges and screen breaks - Repair or replacement of your computer in the event of an unforeseen electrical surge or accidental display break or damage.
Liquid spills - Repair or replacement of your computer in the event of an accidental liquid spill on or in unit.
Accidental drops and falls - Repair or replacement of your computer in the event of accidental drops, falls or other accidental collision.