Support Services for OEM Products

Support Services - Complex environments require true client and enterprise-class support

Your customer’s IT landscape is evolving at a fast pace, and the pressure to introduce new technologies has never been greater. Managing maintenance costs, maintaining stability, and vendor requirements for enterprise and client systems require time and expertise. 

Dell OEM Support Services makes it easy for you to respond to your customer’s demands and complexities. Expert assistance, tools and technologies will keep their systems up and productive, allowing them to focus on other business priorities. Choose from the industry-leading OEM support options:

ProSupport for Client and Enterprise

ProSupport for Client and Enterprise24x7 hardware and software support by ProSupport engineers, onsite hardware support and proactive monitoring with automated issue detection and notification designed to give your customers peace of mind.

ProSupport Plus for EnterpriseProSupport Plus for EnterpriseProactively improve performance and stability of critical systems with predictive and proactive automated tools, elite OEM engineers and a Technical Account Manager.

ProSupport Flex for Data Center

ProSupport Flex for Data CenterA flexible support model for distributed end-user environments, and a dedicated team designed for OEMs or your self-maintaining customers that have a large number of enterprise assets and a skilled internal IT staff or help desk.


ProSupport Flex for ClientProSupport Flex for ClientDesigned for your self-maintaining customers that have a large number of client assets and a skilled internal IT staff or help desk. This customized support provides your OEM customers relationship-based services and increases both IT and end-user productivity.

Contact a Dell OEM expert
to find out more.
Dell ProSupport Enterprise Suite Brochure

BrochureSupport that accelerates business – choose the services that best fit your needs.

Dell SupportAssist Frequently Asked Questions – Enterprise Devices

Enterprise DevicesReduce customer effort and downtime with proactive and predictive automated support on Dell server, storage and networking devices.

OEM Solutions Service and Support Guide

OEM Solutions Service and Support GuideGet OEM support information on entitlements, contacting technical support, firmware updates and more.

Dell ProSupport Global OEM Technical Support Telephone Numbers

OEM Technical SupportContact a Dell support expert. If you don't currently use the OEM Queue and have custom support requirements, please contact your Sales Account Manager.