Let us manage your applications — so you can manage your businessTo support successful business initiatives, many IT teams need to manage multiple — often heterogeneous — application environments and multiple functional and geographic business units with differing requirements. But insufficient resource management, inadequate monitoring and tracking tools, the absence of comprehensive knowledge management or support models, and other factors can make it very difficult to effectively manage business-critical applications in such an environment.
Dell provides world-class application management and support (AMS) services across the globe. We manage your applications so you can focus on your business. Dell™ AMS Services uses innovative technology and industry best practices to deliver end-to-end application support that focuses on the customer, delivers accurate and timely communications and provides continuous service improvements. With Dell AMS services, you’ll receive:
- End-to-end production support ownership — Complete incident management lifecycle from proactive fault detection, incident resolution, timely communications and continuous improvement.
- Exceptional customer experience — We build a trusted relationship with you that promotes open, transparent communication. As an advocate for your operational success, we focus on the now while partnering to meet your future needs.
- Tailored support packages — We partner with you to define, develop and implement support solutions customized for your specific business needs. We can scale support for the smallest business to the largest enterprise while offering multiple delivery options.
Benefits of Application Management and Support Services include:
- Incident management
- Event management
- Performance management
- Problem management
- Operational intelligence