A tool for efficient technology and IT staff training management.
Research has found most IT time is spent on tactical, basic operations and support. With the increase in technical complexities and device volume, traditional routines are no longer sustainable.
Empower your team with the self-service tool that boosts IT staff productivity by up to 90%* — TechDirect. Built by our experts for yours, registration begins at TechDirect.com. All customers are invited to join at no additional charge.*
Take advantage of the various functionalities TechDirect offers. Each is specifically designed to make your day-to-day operations run more smoothly and efficiently.
|Request technical support|
Request technical support via the online portal. You can also query service tags for warranty status and view service request history. Additionally, TechDirect’s flexible account structuring features allow you to group users into virtual teams for workflow efficiency.
|Self-Dispatch replacement parts|
After enrolling in the self-dispatch function and completing the required trainings, you can request replacement parts 24x7. Simply enter the service tag, shipping details, troubleshooting information and part needed. TechDirect does the rest. Resolving routine issues has never been easier.
|Integrate TechDirect functionality with APIs|
TechDirect provides the framework for you to integrate support functionality — technical support request management, warranty status checks and self-dispatches — into your existing help desk. Leverage one, two or all three of these application programming interfaces.
|Receive proactive and predictive automated alerts with SupportAssist|
For an enhanced end-to-end support experience, use SupportAssist with TechDirect. SupportAssist technology enables proactive health checks, resolution and predictive analysis. Designed to simplify troubleshooting routines and accelerate time to resolution, SupportAssist will help you get ahead of issues.
|Manage your Dell certifications and training|
Access your certification needs in one place.