A tool for efficient technology and IT staff training management.

A tool for efficient technology and IT staff training management

Research has found most IT time is spent on tactical, basic operations and support. With the increase in technical complexities and device volume, traditional routines are no longer sustainable.

Empower your team with the self-service tool that boosts IT staff productivity by up to 90%* — TechDirect. Built by our experts for yours, registration begins at TechDirect.com. All customers are invited to join at no additional charge.*

Available functionality

Take advantage of the various functionalities TechDirect offers. Each is specifically designed to make your day-to-day operations run more smoothly and efficiently.

request technical support  Request technical support
Request technical support via the online portal. You can also query service tags for warranty status and view service request history. Additionally, TechDirect’s flexible account structuring features allow you to group users into virtual teams for workflow efficiency.
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 self dispatch replacement parts Self-Dispatch replacement parts
After enrolling in the self-dispatch function and completing the required trainings, you can request replacement parts 24x7. Simply enter the service tag, shipping details, troubleshooting information and part needed. TechDirect does the rest. Resolving routine issues has never been easier.
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intergrate techdirect apis Integrate TechDirect functionality with APIs
TechDirect provides the framework for you to integrate support functionality — technical support request management, warranty status checks and self-dispatches — into your existing help desk. Leverage one, two or all three of these application programming interfaces.
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 receive proactive and predictive alerts Receive proactive and predictive automated alerts with SupportAssist
For an enhanced end-to-end support experience, use SupportAssist with TechDirect. SupportAssist technology enables proactive health checks, resolution and predictive analysis. Designed to simplify troubleshooting routines and accelerate time to resolution, SupportAssist will help you get ahead of issues.
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 manage it staff training Manage your Dell certifications and training
Access your certification needs in one place.
  • Schedule certification exams
  • Download exam study guides
  • View transcripts of completed courses and exams
  • Unlock Competency resources
  • Track your team’s certification progress 

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If you are a Dell partner, TechDirect was designed with you in mind as well. Partners receive their own Dashboard gadget designed with partner needs in mind. From this gadget you can add and manage customers, request support, self-dispatch and access Dell Certification.

Talk to Dell About Support Services