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Managed Services

Off-load your day-to-day IT distractions

Shift your focus to things that make a real difference to your business — while lowering costs, removing distractions and attaining superior service. By letting Dell take care of your taxing daily distractions, you can:
  • Deal with the big picture and focus on your business, not IT
  • Provide relief to your overworked, understaffed organizations
  • Follow best practices while avoiding cost surprises and risks
With Dell Managed Services, you’ll get practical, automated solutions for end users and your data center. By handing off your daily burdens to Dell, you’ll gain greater control of your IT resources — a critical first step to aligning business and IT.

Services

  1. Dell Platform Management

    Platform Management

    Enhances server utilization and improves responsiveness to help you get the most from your server resources.

  2. Dell Data Storage, Protection and Management

    Data Storage, Protection and Management

    Reduces complexities and optimizes the way your data is stored, protected and managed.

  3. Dell Disaster Recovery and Business Continuity

    Disaster Recovery and Business Continuity

    Provides the tools and processes needed to keep your organization running, no matter what.

  4. Dell Data Center Management

    Data Center Management

    Creates a sustainable infrastructure foundation to support your growing organization.

  5. Dell Enhanced Information Security

    Enhanced Information Security

    Protects your infrastructure and ensures your data confidentiality, integrity and availability.

Resources

  1. Click here to read PDF

    Dell User Account Administration Services Data Sheet

    7/22/2015

    Dell User Account Administration Services ensure complete solutions for provisioning your user accounts for secure authentication and access to applications. Read this data sheet to learn more.

  2. Click here to read PDF

    Dell Managed Network Services Data Sheet

    Dell Managed Network Services provide you with the expertise and experience to holistically manage your network and enhance business alignment. This data sheet shows you how we can help your organization increase network functionality and reliability to maximize business performance.

  3. Click here to read PDF

    Dell Managed Storage Services Data Sheet

    Storage infrastructure encompasses an array of technologies and platforms. Without sophisticated systems management tools, infrastructure oversight and integration can become increasingly time and labor intensive for companies. This data sheet provides an overview of Dell Managed Storage Services and end-to-end support and management of storage area network and network-attached storage for multi-vendor platforms and infrastructure.

  4. Click here to read PDF

    Dell Managed UNIX and Linux Services Data Sheet

    Dell Managed UNIX and Linux Services help organizations build data center infrastructures that are productive, profitable, scalable and always available. This data sheet provides an overview of the service, including key features and benefits.

  5. Click here to read PDF

    Dell Disaster Recovery Services Data Sheet

    Dell Disaster Recovery Services meet the needs of a global market where the loss of technology services for even short periods of time can put a business at risk. This data sheet demonstrates the ways a robust and comprehensive disaster recovery solution ensures that your business operations run smoothly in case of a disaster.

  6. Click here to read PDF

    Dell Managed Network Security Services Data Sheet

    4/10/2015

    This data sheet provides an overview of how Dell Managed Network Security Services protect the integrity and confidentiality of critical systems and data with industry best practices, proven methodologies and exceptional security expertise.

  7. Click here to read PDF

    Dell Managed Security Operations and Engineering Services Data Sheet

    4/10/2015

    This data sheet provides an overview of how Dell Managed Security Operations and Engineering Services help organizations secure their environment without compromising availability, usability or control — with a convenient, consistent and cost-effective solution.

  8. Click here to read PDF

    Dell Information Security Management Services Data Sheet

    3/4/2015

    Dell Information Security Management Services help oversee the security management program and orchestrate the delivery of information security services. Read this data sheet to learn more.

  9. Click here to read PDF

    Dell Systems Monitoring and Automation Services Data Sheet

    2/23/2015

    Dell Systems Monitoring and Automation Services provide an end-to-end view of the performance and availability of your servers, storage, network and infrastructure applications. Read this data sheet to learn more.

  10. Click here to read PDF

    Dell Capacity Planning and Management Services Data Sheet

    1/21/2015

    Address current and future performance needs, optimize new workloads and support your IT environment in the face of constant change with Dell Capacity Planning and Management Services. Read this data sheet to learn more.

  11. Dell Managed Unified Communications Services

    Dell Managed Unified Communications Services Data Sheet

    1/21/2015

    Dell Managed Unified Communications Services provide a centralized, cost-effective, secure, highly available and consolidated collaboration system based on the integration and management of industry-leading messaging and collaboration applications, IP telephony (IPT) systems and voice network infrastructures. Read this data sheet to know more.

  12. Dell Simplified Service Desk Data Sheet

    Dell Simplified Service Desk Data Sheet

    1/19/2015

    Dell Simplified Service Desk provides your organization with valuable end-user support and multiple contact options to help get more value from your IT investments. Read this data sheet to learn how you can enhance your user experience with a simplified workplace support desk.

  13. Click here to read PDF

    Dell Business Continuity Services Data Sheet

    1/19/2015

    How do you maintain business continuity and recover critical business functions in the event of a disaster? This data sheet provides an overview of how Dell Business Continuity Services help establish, develop and manage strategies, plans, policies and procedures to protect your people, facilities and supporting technology in the case of a disaster.

  14. Click here to read PDF

    Dell Enterprise Service Management Services Data Sheet

    1/18/2015

    This data sheet provides an overview of how Dell Enterprise Service Management Services integrates and streamlines your operational processes through a continual service improvement-focused service management model.

  15. Click here to read PDF

    Dell Managed Network Voice and IP Telephony Services Data Sheet

    1/8/2015

    Converged infrastructures and new IP telephony (IPT) systems are changing the way users and businesses utilize voice and data together to communicate within and between organizations. This data sheet shows how Dell Managed Network Voice and IP Telephony Services manage, transform and optimize your voice infrastructure to increase workforce collaboration and communication.

  16. Click here to read PDF

    Dell Managed Data Backup Services Data Sheet

    12/29/2014

    Implementing and managing a flexible backup infrastructure to meet application and compliance requirements can be time-consuming and costly. With Dell Managed Data Backup Services, your data is secure and available. This data sheet shows the ways we help organizations choose and implement a plan tailored to their backup priorities, retention and retrieval goals.

  17. Click here to read PDF

    Dell Managed Internet and Utility Services Data Sheet

    12/29/2014

    Dell Managed Internet and Utility Services help organizations manage internet and wide area network (WAN) access infrastructure with world-class reliability, performance, scalability and security. This data sheet explores how these services complement the applications and data center assets hosted in a Dell data center.

  18. Dell Managed Messaging Services Data Sheet

    Dell Managed Messaging Services Data Sheet

    12/26/2014

    Your users expect their messaging system to have all of the latest features and to function flawlessly. But delivering what users need requires valuable time and effort that could otherwise be devoted to advancing your strategic business goals. Dell Managed Messaging Services maximizes the performance of your messaging infrastructure. Read this data sheet to learn more.

  19. Click here to read PDF

    Dell Network Operations and Advanced Monitoring Services Data Sheet

    12/24/2014

    Latency, outages and overall performance degradation can have a severe impact on your ability to support customers. Let Dell Network Operations and Advanced Monitoring Services help you continuously monitor, respond to and remediate network infrastructure issues and performance proactively. This data sheet provides an overview, as well as benefits, of these services.

  20. Click here to read PDF

    Dell Network Capacity Planning and Management Services Data Sheet

    12/24/2014

    It’s imperative for you organization to improve and maintain network performance while making informed design and purchase decisions. Dell Network Capacity Planning and Management Services helps you plan and manage network growth. This data sheet shows the ways we can help ensure adequate capacity to meet your business-driven requirements.

Services

  1. Simplified Service Desk

    Simplified Service Desk

    Quickly adopt best practices and standards with a service desk that's already built and ready to go.

  2. Enterprise Service Desk

    Enterprise Service Desk

    Boost productivity with a service desk designed by Dell to deliver the quality, process, service response and hours of availability you need

  3. Enterprise End-User Managed Services

    Enterprise End-User Managed Services

    Designed for more demanding end-user environments, Dell Enterprise Managed Services help you meet specific goals while aligning to your preferred tools, processes, delivery locations and models.

  4. Simplified End-User Managed Services

    Simplified End-User Managed Services

    Achieve superior service levels with a packaged desktop management solution that is convenient, configurable and cost-effective.

Resources

  1. Click here to read PDF

    Dell OpenManage Printer Manager Brochure

    7/15/2015

    Brochure explaining the benefits of OpenManage Printer Manager

  2. Click here to read PDF

    Dell Enterprise Service Desk Data Sheet

    The multilevel Dell Enterprise Service Desk provides a full-spectrum of end-user technical support, ranging from self-service tools to proactive issue avoidance and real-time remote problem resolution. This data sheet shows how organizations can empower the workforce, maximize productivity and increase end-user satisfaction by implementing our service desk offering.

  3. Click here to read PDF

    Dell Managed Microsoft Lync Services Data Sheet

    Dell Managed Microsoft® Lync® Services provide lifecycle support and management for your Lync infrastructure and services, enabling your organization to communicate with confidence and enhance business agility — while driving down costs and risk. This data sheet provides an understanding these services increase the visibility, performance and availability of your business communications environment.

  4. Click here to read PDF

    IT Consulting: Disaster Recovery Services Datasheet

    Dell IT Consulting Disaster Recovery Services help you take the right steps in achieving a robust disaster-recovery protection program.

  5. Click here to read PDF

    Dell Mobile Device Management Services Data Sheet

    The expansion of mobility devices can prove challenging for your IT staff in terms of tighter security requirements, new applications and high expectations from users. This data sheet provides an overview Dell Mobile Device Management (MDM) Services. We combine industry-leading technology and expertise to streamline the process of deploying and managing mobile devices and middleware infrastructure.

  6. Click here to read PDF

    Dell Managed Desktop Engineering Services Data Sheet

    This data sheet provides an overview of how Dell Managed Desktop Engineering Services can help organizations meet user expectations, maintain high availability and control costs.

  7. Dell Simplified Service Desk Data Sheet

    Dell Simplified Service Desk Data Sheet

    1/19/2015

    Dell Simplified Service Desk provides your organization with valuable end-user support and multiple contact options to help get more value from your IT investments. Read this data sheet to learn how you can enhance your user experience with a simplified workplace support desk.

  8. Click here to read PDF

    Dell Field Services Data Sheet

    1/8/2015

    With the interdependence of IT systems and business operations, downtime can have big implications on your business in today’s competitive marketplace. This data sheet provides an overview of how Dell Field Services provide the right level of assistance and technical expertise when and where organizations need it.

  9. Click here to read PDF

    Dell Managed SharePoint Services Data Sheet

    12/10/2014

    Microsoft® SharePoint® is a standard platform for collaboration in organizations across the globe — and while the platform is known for its improved user experience, SharePoint is also becoming increasingly more complex. This data sheet shows how Dell Managed SharePoint Services can provide ongoing administration and engineering support for your SharePoint Standard and SharePoint Enterprise deployments

  10. Increase efficiencies and drive down expenses for your telecommunications management functions

    Dell Telecom Expense Management Services Data Sheet

    12/6/2014

    While mobile, voice and data communications are vital, organizations face many challenges in managing these resources. A proactive, technology-enabled approach to managing telecommunications can drive considerable benefits. This data sheet demonstrates how Dell Telecom Expense Management Services help organizations maximize efficiency and minimize the costs associated with managing their corporate telecom environment.

  11. Dell Managed Workplace Services Brochure​

    Dell Managed Workplace Services Brochure​

    12/2/2014

    Dell Managed Workplace Services help organizations improve productivity and collaboration, and create a mobile, productive and empowered workplace. This brochure explores our comprehensive portfolio of transformational outsourcing services for the workplace enable us to deliver end-to-end support solutions designed to empower your workforce, maximize productivity and increase overall end-user satisfaction.

  12. Dell Telecom Lifecycle Management Services Data Sheet

    Dell Telecom Lifecycle Management Services Data Sheet

    11/19/2014

    Mobile, voice and data communications are vital resources, but they can be costly. It can be challenging for companies to manage these resources. This data sheet shows how Dell Telecom Lifecycle Management Services can help organizations standardize and simplify the complex telecom lifecycle management process.

  13. Dell Hardware Asset Lifecycle Management Services

    Dell Hardware Asset Lifecycle Management Services

    10/24/2014

    Your IT department is faced with the significant challenge of managing IT hardware assets. The popularity of bring your own device, virtualization, cloud computing and configuration management has resulted in new complexities and inefficiencies. Learn how Dell Hardware Asset Lifecycle Management Services helps you address these challenges.

  14. Dell Software Asset Lifecycle Management Services

    Dell Software Asset Lifecycle Management Services

    10/13/2014

    Software asset lifecycle management is critical to any IT environment, as the implementation of many processes depends on your organization having accurate knowledge of its IT assets. Learn how Dell Software Asset Lifecycle Management Services can help manage, control and protect your software assets.

  15. simplified-service-desk-datasheet.pdf

    Dell Simplified Service Desk

    8/20/2012

    Dell Simplified Service Desk offers a clear set of deliverables, analytics and service levels, and includes a choice of scope, hours of operation and delivery location.

  16. Click here to read PDF

    Simplified End-User Managed Services

    11/2/2011

    Transform end user IT into an automated, self-managing utility that effortlessly delivers the service levels you need.

  17. service-desk-data-sheet.pdf

    Dell Enterprise Service Desk Datasheet

    10/1/2010

    If you have needs around planning, delivery operations or management of IT support, Dell Enterprise Service Desk has the strategies and competencies to enable results.