Before the new solution, we were overwhelmed with the number of calls and requests we received from offices across the country. When a desktop goes down it means that the staff in that office or location cannot do their work, which means we can’t serve our customers. Using Intel vPro technology installed on the Dell OptiPlex desktops, we can deal with every inquiry quickly and efficiently, and therefore our level of service is never compromised.
• Productivity increased through effective multi-task management
• Responsiveness to customers improved with instant access to information
• Expanding workforce reduces administration through remote management capabilities