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Business Process Outsourcing

Getting things done is no longer enough. You have to do the job right and do more with less.

Dell Business Process Services can help you identify business process inefficiencies and implement effective solutions. With our extensive experience and market-leading automation technologies for the healthcare, insurance and other industries, Dell can help you: 
  • Streamline operations
  • Improve productivity
  • Ensure compliance
  • Put valuable resources to better use
  • Keep business moving round the clock
  • Reduce costs
Talk to Dell About Business Process Outsourcing Services.

Services

  1. Payer Claims and Policy Administration

    Payer Claims and Policy Administration

    Stay ahead of rising costs and changing healthcare reforms with outsourced claims and policy administration services from Dell.

  2. Provider Revenue Cycle Management

    Provider Revenue Cycle Management

    Let Dell revenue cycle management and business process consulting services transform your operations. We can help you reduce payroll costs, ensure administrative efficiency, increase revenue, and improve physician and patient satisfaction.

Resources

  1. payer-solutions-improving-business-healthcare-breakthrough-solutions-increase-efficiency.pdf

    Payer Solutions: Improving the Business of Healthcare with Breakthrough Solutions that Increase Business Efficiency

    Dell offers solutions that can help simplify payer operations; improve efficiency, flexiblity; and respond to the needs of members, business partners and the healthcare community.

  2. Click here to read PDF

    Dell Extended Billing Office for Medical Billing Companies - Data Sheet

    Dell helps medical billing customers increase profits with cost-efficient outsourcing.

  3. Click here to read PDF

    Revenue Cycle Management for Physician Practices

    Dell Services can help you optimize your revenue cycle to provide the resources needed to care for patients, while positioning your practice for the future.

  4. Click here to read PDF

    Dell Services for pharmaceutical and medical device companies

    12/16/2013

    Dell Business Process Outsourcing (BPO) has developed a suite of offerings designed specifically for medical device and pharmaceutical enterprise. This datasheet provides an overview of the services, which build brand loyalty through improved customer engagement and cut administration costs by 25 –30 percent.

  5. Click here to read PDF

    EmblemHealth

    12/1/2013

    When Hurricane Sandy flooded its Lower Manhattan headquarters in October 2012, EmblemHealth contacted Dell to provide 900 Latitude laptops in less than two weeks to help get about 700 displaced employees working again.

  6. Click here to read PDF

    The Commonwealth of Massachusetts Health Insurance Connector Authority

    10/1/2013

    The Connector breaks new ground in providing access to affordable health insurance for Massachusetts residents.

Services

  1. Discrete Function Outsourcing Services

    Discrete Function Outsourcing Services

    “Do more with less.” It’s a common refrain in a challenging economy. Yet increased global competition means that you also need to launch new and innovative products to stay ahead.

  2. Life Insurance Product Support

    Life Insurance Product Support

    With outsourced product support from Dell Services, we can help you adapt to newer technology platforms — while also delivering more value to your customers.

  3. LifeSys Policy Processing System

    LifeSys Policy Processing System

    With the LifeSys processing system from Dell Services, you can consolidate all of your operations into a single platform.

  4. Insurance Administrative Services

    Insurance Administrative Services

    With outsourced policy administration services from Dell, you can become more efficient and competitive while staying ahead of escalating costs.

Resources

  1. Click here to read PDF

    Life Insurance

    10/12/2011

    Learn how Dell Insurance Services can help you manage yor business, while helping you plan for future growth.

  2. Click here to read PDF

    Insurance Data Entry Services Data Sheet

    Dell Insurance Services provide the flexible data entry services you need. We perform data entry on incoming life, health and annuity applications, as well as other policy documents.

  3. Click here to read PDF

    Insurance Imaging and Indexing Services Data Sheet

    Dell's imaging and indexing services provide insurance companies with the flexibility to handle scalability, cost and business continuity concerns.

  4. Click here to read PDF

    Insurance Staff Augmentation Solutions Data Sheet

    Dell Services Insurance Staff Augmentation Solutions helps you manage operational challenges with flexible staffing.

  5. Click here to read PDF

    Dell Life Insurance BPO Services — Unclaimed Property Data Sheet

    Dell’s Unclaimed Property service compares your customer database against the SSA’s death master file, identify deceased insureds and perform other critical services.

Services

  1. Procurement Services

    Procurement Services

    Take advantage of Dell’s global staff, resources, infrastructure and experience to handle your core procurement functions.

  2. Knowledge Processing Outsourcing and Analytics

    Knowledge Processing Outsourcing and Analytics

    Dell Services can help you improve customer insights, maximize the returns, optimize supply chain and prevent credit card fraud.

  3. Finance and accounting

    Finance and accounting

    Improve cash flow, lower transaction processing costs and help ensure compliance with Sarbanes-Oxley through market-leading solutions, and our data capture and business processing centers worldwide.

  4. Customer service

    Customer service

    Effective multichannel customer support is critical to the success of your company. Dell can help you integrate fragmented systems to provide exceptional support for your customers, whether they contact you via phone, email, website or social media.

  5. Engineering Services Outsourcing

    Engineering Services Outsourcing

    We design and launch products on time and within budget by leveraging our team of highly skilled engineers.

Resources

  1. Click here to read PDF

    Dell Front-Office Business Process Outsourcing Solutions

    Dell Front-Office Business Process Outsourcing (BPO) Solutions provide a wide range of services and also enables customers take advantage of our global infrastructure, domain expertise and leading technology to help them handle core customer service functions.

  2. Click here to read PDF

    Dell Services Contact Center Solutions

    Reduce costs, improve service and increase customer satisfaction by transforming your contact center with Dell Services Contact Center Solutions.

  3. Click here to read PDF

    Ecommerce Services for the Mid-Market Data Sheet

    Dell provides a full set of technology and process solutions to help you achieve your ecommerce goals.

  4. Click here to read PDF

    Dell d'Dragon E-commerce Business Solution-Data Sheet

    Dell d’Dragon provides just-in-time (JIT) manufacturing and inventory management, tightly integrated with supply chain partners.

  5. Click here to read PDF

    Finance and Accounting Process Assessment

    9/9/2011

    Reduce costs and improve productivity and service through a comprehensive assessment of your finance and accounting processes.

  6. Click here to read PDF

    Order to Cash Processing Services

    8/29/2011

    Accelerate revenue cycles, optimize cash flow and enhance customer relationships with order-to-cash processing solutions.

  7. Click here to read PDF

    Procure to Pay Processing Services

    8/29/2011

    Reduce your transaction-processing costs and accelerate your financial settlement cycles.

  8. Order-to-Cash-Processing

    Order-to-Cash-Processing

    7/13/2010

    Dell introduces Order-to-Cash Processing, which includes credit analysis, billing, cash application, collections, and general ledger posting and reporting.

  9. Creating Sustainable Value

    Creating Sustainable Value: Outsourcing Finance and Accounting Processes

    7/13/2010

    Dell provides a variety of high value-added services focused on information technology, application development and maintenance, business processes and engineering services support.

  10. Finance and Accounting Process Assessment

    Finance and Accounting Process Assessment

    7/13/2010

    Through detailed analysis and expert advice, we can help you understand your F&A operation's performance, and help you to seize opportunities for process improvement.

  11. Click here to read PDF

    Finance and Accounting Overview Brochure

    6/3/2010

    Reduce costs, optimize operational efficiencies and redirect vital resources to business-building core competencies with Finance and Accounting Business Process Solutions from Dell Services.

  12. Click here to read PDF

    Procure to Pay Processing Overview Brochure

    6/1/2010

    Improve your bottom line profitability — reduce transaction-processing costs and accelerate financial settlement cycles for optimal payment terms with automated procure-to-pay solutions.

Services

  1. Social Media Services

    Social Media Services

    Choose from a full range of customized, turnkey services designed for every stage of your social media journey.

  2. Process Improvement and Consulting

    Dell Business Process Management Suite

    Get the tools to drive greater productivity and better outcomes from your outsourced team.

  3. Dell Business Process Management Suite

    Process improvement and consulting

    Enhance processes and achieve compliance with international standards and models, including ISO 9001 and Six Sigma.

Resources

  1. Clemson University Social Media Listening Center

    Jim Bottum, chief information officer and vice provost for Clemson Computing & Information Technology fostered the idea of a Social Media Listening Center after touring Dell's Social Media Listening Command Center in January 2011.

  2. American Red Cross

    6/1/2012

    The American Red Cross and Dell launch the first-ever digital operations center devoted to humanitarian relief efforts.