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Help Me Choose

Help Me Choose: Support Plan

 
Choose Dell Basic Support if you need:
  • Hardware support only
  • Local business-hour phone support (excluding nights, weekends and holidays)
  • Next business day, on-site service after remote diagnosis*
Choose Dell ProSupport™ if you need:
  • Premium hardware and software support
  • Next business day, on-site service after remote diagnosis*
  • 24x7x365 North American-based phone support
  • Access to advanced technicians 
  • Calls answered in 2 minutes or less on average
  • Collaborative third-party software support* — Dell will collaborate with third-party software partners*
  • Remote diagnosis with DellConnect™ — a tool that lets Dell professionals diagnose and repair your PC remotely over an internet connection
  • Getting started assistance with common end-user applications*, such as Norton AntiVirus™, Microsoft® Office software suite, Intuit® QuickBooks® accounting software, Adobe® Photoshop® software and Adobe® Acrobat® software
 

Basic Support

ProSupport

Hardware support onlyYes Yes 
Local business-hour phone support (excluding nights, weekends & holidays)YesYes 
Next business day, on-site service after remote diagnosis*Yes Yes 
Premium hardware and software supportNo Yes 
24x7x365 North American-based phone support No Yes 
Access to advanced technicians No Yes 
Calls answered in 2 minutes or less on average No Yes 
Collaborative third-party software support* — Dell will collaborate with third-party software partners*No Yes 
Remote diagnosis with DellConnect — a tool that lets Dell professionals diagnose and repair your PC remotely over an internet connection No Yes 
Getting started assistance with common end-user applications*, such as Norton AntiVirus, Microsoft Office software suite, Intuit QuickBooks accounting software, Adobe Photoshop software and Adobe Acrobat software No Yes