When did you join Dell and what roles have you held in your time here?
I joined Dell in November 2001 as a Project Manager supporting the State and Local Government sales vertical in the Public segment. Six months later, I was managing. While at Dell, I’ve had the opportunity to contribute in several roles and across multiple organizations. My journey has allowed me to work in Sales Operations, Sales Support Operations, Inside Relationship Sales, Retail Demand Planning, Mobility Demand Planning and Sales Support, Business Development, and Global Operations Program Management.
What responsibilities are included in your current role?
Currently, I am the Director of the Global Operations Design Program Management Office and Configuration Analysts team with a focus on driving transformation programs involving Dell’s master data across the business infrastructure.
What do you think people interested in working here would need to know?
Dell is a great place to cultivate and grow your career. Much like the military community, we value hard work, sound ethical behavior, dedication, and team work. You will be given opportunities to thrive; your career is what you make it as there are no limits. We have team members that have found their niche within Dell and excel in their roles, daily. We have those that float between organizations to develop skillsets across a broad spectrum. Finally, there are other team members that prefer to climb the corporate ladder and lead our organizations.
What keeps you here at Dell?
Why do I remain at Dell? The easy answer is I enjoy working with the people and the Dell culture. Equally as important is I believe in the current vision and strategies we have in place to win. We have thought leaders and innovators at every level and in every function. Our product solutions are the best that they’ve ever been and I want to be a part of the success that I know we will achieve.
What are some projects that you have recently been involved with and some of your career highlights at Dell?
One of the projects that I am most proud of during my Dell career is being part of the organization that helped kick-start Dell’s Retail Business in 2007. I was the first Retail Demand Planning manager and was responsible for how we conducted collaborative planning with our retail partners. I developed our business processes that remain the foundation for what we still use today. We took a $100M business and built it into a $2B+ business in 18 months. Today, I am managing one of the internal organizations focused on transforming Dell’s business processes and tools from a data perspective to better compete and win in the marketplace.
How does Dell support veterans/you as a veteran?
Dell supports its veteran community in several ways. The two most important that come to my mind is the Veterans Employee Resource Group (ERG) and the support we provide to our Dell members who are in the Reserves/ National Guard and get deployed for several months. The Veterans ERG, although fairly new but growing, is a Dell-inclusion tool that veterans can leverage to connect with others who have similar backgrounds. It’s also great for networking and career building. Dell supports team members who are in Reserve/ National Guard units that get deployed by ensuring they have the ability to return to their same jobs and pay grade when their deployment is over. Dell also helps by subsidizing the team member’s active duty pay to ensure they are able to take care of their personal finances while deployed.
How has your past experience in the military enabled you to reach your career goals?
The military prepared me to adjust quickly to an ever-changing environment like the one that exists within the technology industry. My past experiences afforded me the opportunity to learn new skills and processes on-the-fly in order to achieve certain goals. That happens within the Dell culture as well. Those that can adjust and navigate through uncertainties and ambiguity find success and with that success, opportunities to increase their scope and career trajectory.
Can you share a brief summary of your service in the military?
- 1993 - 1995: Fort Rucker, Alabama - Training Battalion Aviation Flight School (UH-60)
1995 - 1998: Fort Drum, New York - 3-25th Aviation Battalion, later reflagged to 2-10 Assault Aviation Battalion, 10th Aviation Brigade, 10th Mountain Division Platoon Leader, Staff Operations Officer, Brigade Budget/Logistics Officer
1998 - 2001: Ansbach, Germany - 4th Aviation Brigade, 1st Infantry Division Kosovo Peacekeeping Deployment, Installation Force Protection Officer during 9/11 terrorist attacks