Global TakeBack Leadership

Global Take Back Leadership
Dell is committed to creating the most effective Global TakeBack programs by being responsible for our products through legislative advocacy, innovative volunteer programs, demonstrated industry leadership, performance quality, education and effective end of life product management — all while protecting the environment and improving communities around the world. One of the ways we will positively impact the environment is to enable customers to reduce the environmental impact of their IT infrastructure through the recovery of 2 billion pounds of used electronics by the year 2020.

With everyone constantly upgrading their smartphones, notebooks and desktops to keep pace with ever-evolving technological innovation, the volume of electronic waste is piling up. Much of what we call “e-waste” is not really waste at all but rather whole electronic equipment or parts that can gain new life through reuse or recycling. Most e-waste still comes from mature economies, though the developing world is accumulating more every year. These fast-growing countries are expected to account for the majority of discarded computers by 2016, and twice that of developed regions by 2030. This is why Dell takes a truly global approach to our collection and capability building efforts.

The good news is that more and more businesses and consumers are actively recycling. In the U.S. alone, IT recycling has picked up in recent years as awareness of the issue has grown. Nearly a quarter of e-waste was recycled in 2011, an improvement from less than 20 percent the year before. Over the past decade, Dell has become a leader in electronics recycling and offers safe, convenient TakeBack programs for homes and businesses in 78 countries and territories.

We continually look for opportunities to expand Dell’s consumer and business takeback programs, and in FY15 we saw some of our biggest gains in Asia. We expanded our consumer recycling collection program to 42 Dell Carry-In Service Centers in China and 18 in India (up from 10 and 16, respectively, in FY14 ­ — our first year of operation). This enables customers to drop off their used electronics at participating locations of these Dell-designated repair centers for free recycling. The arrangement leverages existing Dell infrastructure and customers’ awareness of the service center locations.

We also launched a PC Exchange Program in 49 Dell stores across 12 cities in India. This trade-in program enables customers to bring any brand of laptop, desktop or monitor in working or non-working condition to a participating Dell store and receive credit for a new model. We plan to expand the program during the countries’ festive seasons such as Diwali and Dussehra, which will bring increased consumer traffic and drive awareness of our convenient, environmentally sound approach to asset disposition.

Global TakeBack leadership stories
Working to turn e-waste into valuable resources. Working to turn e-waste into valuable resources.
In many developing countries, discarded electronics are not seen as waste but rather a valuable resource and an opportunity to earn income. Moving from an informal recycling culture to a formal model in Kenya required a combination of strong legislation, infrastructure development for collection and treatment, material and safety training for workers, and public education.
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The Mukuru Slum Development Project empowers women. The Mukuru Slum Development Project empowers women.
Developing an e-waste treatment facility helps protect people and the environment, create jobs and transfer knowledge to local communities in Kenya. With the Mukuru Slum Development Project, Dell funds the collection point’s operations through rotating, self-sustaining a microfinance loan, which helps employ 27 women who are fully trained to safely collect e-waste from local businesses and homes and recycle it at centralized collection points.
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Discarded corporate technologies are given a new life in Africa  Discarded corporate technologies are given a new life in Africa
Dell takes back decommissioned computer electronics from Rabbobank and takes its recycling service one step further by giving discarded corporate technologies a new life in African schools, hospitals and small businesses through its donation program.
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