This 2017 GRI index and report, prepared in accordance with GRI Standards, supplements our 2017 Corporate Responsibility Report (for fiscal year 2017).

GRI StandardDisclosure URL and/or Page Number  Omission
GRI 100: Universal Disclosures
GRI 102: General Disclosures 2016102-1 Name of the organizationDell Inc. 
 102-2 Activities, brands, products, and services10K 
 102-3 Location of headquarters10K 
 102-4 Location of operations

About Dell – Choose a country

About EMC – Contact us
 
 102-5 Ownership and legal form10K 
 102-6 Markets served10K 
 102-7 Scale of the organization138,000 
 102-8 Information on employees and other workersBy the numbers 
 102-9 Supply ChainSupply Chain 
 102-10 Significant changes to the organization and its supply chainSupply Chain Social and Environmental Responsibility Report 
 102-11 Precautionary principle or approach

Design for Environment

Dell’s Chemical Use Policy
 
 102-12 External initiativesPolicies and Positions 
 102-13 Membership of associations

Electronic Industry Citizenship Coalition (EICC)

Information Technology Industry Council (ITI)

Conflict-Free Sourcing Initiative
 
 102-14 Statement from senior decision makerFY17 Corporate Social Responsibility Report 
 102-15 Key impacts, risks, and opportunitiesFY17 Corporate Social Responsibility Report 
 102-16 Values, principles, standards, and norms of behaviorGovernance Documents 
 102-17 Mechanisms for advice and concerns about ethicsCode of Conduct – section 2.1 
 102-18 Governance structure

Board of Directors

Committee Composition

Governance Documents
 
 102-19 Delegating authorityLeadership Team 
 102-20 Executive level responsibility for economic, environmental, and social topicsFY17 Corporate Social Responsibility Report 
 102-21 Consulting stakeholders on economic, environmental, and social topicsInvestor Events & Presentations 
 102-22 Composition of the highest governance body and its committees

Committee Composition

Board of Directors
 
 102-23 Chair of the highest governance bodyBoard of Directors 
 102-24 Nominating and selecting the highest governance bodyGovernance Documents 
 102-25 Conflicts of interestCorporate Governance Principles 
 102-26 Role of highest governance body in setting purpose, values, and strategyCorporate Governance Principles 
 102-27 Collective knowledge of highest governance bodyCorporate Governance Principles 
 102-28 Evaluating the highest governance body’s performanceCorporate Governance Principles 
 102-29 Identifying and managing economic, environmental, and social impactsDell uses many forums to collect information that identifies areas of risk including stakeholder engagements, supplier audits, surveys, investor calls, webinars, research analysis and more. Oversight of standards such as the EICC Code of Conduct are audited both internally and jointly with other EICC members. Overall results of these audits are reviewed by the Sustainability Council, made up of members of the executive team, as well as the Supply Chain Social and Environmental Responsibility team. 
 102-30 Effectiveness of risk management processesNo information availableSince Dell Inc. became a private company in October 2013, this is no longer applicable.
 102-31 Review of economic, environmental, and social topicsRelevant impacts, risks and opportunities are reviewed on a semi-annual basis by the Sustainability Council, made up of members of the executive team. Below the Sustainability Council is the Sustainability Ops Council which meets quarterly with the business leads to review progress against goals and plans. 
 102-32 Highest governance body’s role in sustainability reportingThe Vice President for Corporate Responsibility is primary executive approver for the entire report. Other functional executives also review and approve relevant parts of the report such as operations, human resources, etc. 
 102-33 Communicating critical concernsAs a private company, critical concerns are directly communicated to Michael Dell, CEO and majority owner. 
 102-34 Nature and total number of critical concernsNo information availableConfidentiality constraints
 102-35 Remuneration policiesNo information availableConfidentiality constraints 
 102-36 Process for determining remunerationNo information availableConfidentiality constraints
 102-37 Stakeholders’ involvement in remunerationNo information availableConfidentiality constraints
 102-38 Annual total compensation ratioNo information availableConfidentiality constraints
 102-39 Percentage increase in annual total compensation ratioNo information availableConfidentiality constraints
 102-40 List of stakeholder groupsDell makes it a priority to engage with a range of stakeholders on their corporate responsibility initiatives. From our formal sustainability group with Ceres, to our involvement with Business for Social Responsibility, to our connection with socially responsible investors, engaging with stakeholders is vital to the development of corporate responsibility initiatives. In addition to our ongoing relationships with stakeholders we often meet with groups who request an audience to discuss topics of concern. Finally, we attend NGO meetings worldwide like our meeting with IPE on Water or GoodElectronics on labor conditions in China. 
 102-41 Collective bargaining agreementsHuman Rights and Labor Policy Statement 
 102-42 Identifying and selecting stakeholders

Stakeholder Philosophy

Dell refers to customers, employees, suppliers, shareholders, government organizations and non-governmental organizations, investors and SRI's as stakeholders. Advice, guidance and constructive feedback from our stakeholders allow the corporate responsibility team to speak intelligently and compassionately to the Executive Leadership Team about Dell’s responsibilities as a global citizen.
 
 102-43 Approach to stakeholder engagement

Stakeholder Philosophy

Dell values the diversity of perspectives that our global stakeholders hold. We encourage direct dialogue and disclosure of positions and motivations. Our multi-stakeholder engagement model provides us with the opportunity to enrich and balance our decision making processes. Dell works with a broad set of stakeholders on an ongoing basis. In addition to our ongoing relationships with stakeholders we often meet with groups who request an audience to discuss topics of concern. Finally, we attend NGO meetings worldwide like our meeting with IPE on Water or GoodElectronics on labor conditions in China.
 
 102-44 Key topics and concerns raisedStakeholder Philosophy 
 102-45 Entities included in the consolidated financial statements

10K

FY17 Corporate Social Responsibility Report
 
 102-46 Defining report content and topic boundariesFY17 Corporate Social Responsibility Report 
 102-47 List of material topicsFY17 Corporate Social Responsibility Report

Materiality Analysis
 
 102-48 Restatements of informationFY17 Corporate Social Responsibility Report 
 102-49 Changes in reportingFY17 Corporate Social Responsibility Report 
 102-50 Reporting periodFY17 Corporate Social Responsibility Report 
 102-51 Date of most recent reportFY17 Corporate Social Responsibility Report 
 102-52 Reporting cycleFY17 Corporate Social Responsibility Report 
 102-53 Contact point for questions regarding the reportFY17 Corporate Social Responsibility Report 
 102-54 Claims of reporting in accordance with the GRI StandardsFY17 Corporate Social Responsibility Report 
 102-55 GRI content indexGlobal Reporting Index 
 102-56 External assuranceIn addition to performing our own internal verification, we target key portions of our reporting for third-party verification and validation. We use well-respected industry auditors for the following topics: global recycling and end-of-life; disposition; supply-chain global citizenship; GHG emissions estimates and methodology; Electronic Product Environmental Assessment Tool (EPEAT). Reported GHG emissions (Scope 1, 2 and select Scope 3) verified by Bureau Veritas in accordance with ISO 14064-3 standards.

2017 GHG reporting verification statement
 
    
Material Topics
Data Privacy and Security  
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundariesFY17 Corporate Social Responsibility Report - Governance Section 
 103-2 The management approach and its componentsFY17 Corporate Social Responsibility Report - Governance Section 
 103-3 Evaluation of the management approachFY17 Corporate Social Responsibility Report - Governance Section 
GRI 418 Customer Privacy418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer dataNo information availableConfidentiality constraints

Dell takes customer data and privacy very seriously and has strict standards and policies in place.
   
Role of IT in Society    
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundariesFY17 Corporate Social Responsibility Report - Net Positive Section 
 103-2 The management approach and its componentsFY17 Corporate Social Responsibility Report - Net Positive Section 
 103-3 Evaluation of the management approachGoals Dashboard 
    
Diversity and Inclusion   
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundariesFY17 Corporate Social Responsibility Report - People Section


Diversity and Inclusion


Our People

Our Workplace

 
 103-2 The management approach and its components

Employee Resource Groups

Cultivating our External Brand
 
 103-3 Evaluation of the management approachBy the Numbers

Goals Dashboard
 
GRI 405: Diversity and Equal Opportunity405-1 Diversity of governance bodies and employeesBy the Numbers 
 405-2 Ratio of basic salary and remuneration of women to menNo information availableConfidentiality constraints
GRI 406: Non-discrimination406-1 Incidents of discrimination and corrective actions takenDiversity and Equal Employment Opportunity PolicyConfidentiality constraints
   
STEM Education   
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundariesYouth Learning 
103-2 The management approach and its componentsFY17 Corporate Social Responsibility Report - Communities Section

Youth Learning
 
 103-3 Evaluation of the management approach

Youth Learning

Goals Dashboard
 
    
Flexible Workforce   
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundariesOur Workplace 
 103-2 The management approach and its componentsOur Workplace 
 103-3 Evaluation of the management approach

Our Workplace

Goals Dashboard
 
    
Energy  
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundaries

Reducing our Impact

Global Climate Policy Principles
 
 103-2 The management approach and its components

Reducing our Footprint

Reducing and Reporting GHG
 
 103-3 Evaluation of the management approach

Energy Use

Goals Dashboard
 
GRI 302: Energy302-1 Energy consumption within the organization

CDP

By the Numbers
 
 302-2 Energy consumption outside of the organization

CDP

By the Numbers
 
 302-3 Energy intensity

CDP

By the Numbers
 
 302-4 Reduction of energy consumption

CDP

By the Numbers
 
 302-5 Reductions in energy requirements of products and servicesGoals Dashboard

Reducing Your Footprint
 
GRI 305: Emissions305-1 Direct (Scope 1) GHG emissions

Reducing and Reporting GHG

CDP

By the Numbers
 
305-2 Energy indirect (Scope 2) GHG emissions

Reducing and Reporting GHG

CDP

By the Numbers
 
 305-3 Other indirect (Scope 3) GHG emissions

Reducing and Reporting GHG

CDP

By the Numbers
 
 305-4 GHG emissions intensityCDP 
 305-5 Reduction of GHG emissionsGoals Dashboard 
 305-6 Emissions of ozone-depleting substances (ODS)No information availableNo production, import or export of ODS materials, and no process use or emissions of ODS materials. ODS-based refrigerants are used in some closed systems such as facility cooling/air conditioning equipment, where leakage rates are very small.
 305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissionsNo information availableDell has not estimated the emissions of these gases, but these are expected to be negligible.
   
Product Stewardship   
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundariesFY17 Corporate Social Responsibility Report - Environment Section


Design for Environment

Smarter Material Choices
 
 103-2 The management approach and its components

Design for Environment

Green Packaging and Shipping

Dell Recycling
 
 103-3 Evaluation of the management approachGoals Dashboard 
GRI 301: Materials301-1 Materials used by weight or volumeNo Information availableConfidentiality constraints
 301-2 Recycled input materials usedGoals Dashboard

Forest Stewardship

Innovation in Packaging Design

Smarter Material Choices
 
 301-3 Reclaimed products and their packaging materialsBy the Numbers

Goals Dashboard

Global Takeback Leadership
 
    
Human Rights   
GRI 103: Management Approach 2016103-1 Explanation of the material topics and its boundaries

FY17 Corporate Social Responsibility Report - People Section

Supply Chain Social and Environmental Responsibility Report
 
 103-2 The management approach and its components

Vulnerable Worker Policy

Human Rights and Labor Policy Statement

Supply Chain

EICC Code of Conduct
 
 103-3 Evaluation of the management approachSupply Chain Social and Environmental Responsibility Report 
GRI 408: Child Labor408-1 Operations and suppliers at significant risk for incidents of child laborSupply Chain Social and Environmental Responsibility Report 
GRI 409: Forced or Compulsory Labor409-1 Operations and suppliers at significant risk for incidents of forced or compulsory laborSupply Chain Social and Environmental Responsibility Report 
GRI 410: Security Practices410-1 Security personnel trained in human rights policies or procedures

No information available

Code of Conduct
Dell currently does not track this figure.
GRI 411: Right of Indigenous Peoples411-1 Incidents of violations involving rights of indigenous peoplesDell is unaware of any part of our operations that would pertain to indigenous rights violations. Dell and Dell's suppliers are required to respect the human rights of others as detailed in the EICC Code of Conduct. 
GRI 412: Human Rights Assessment412-1 Operations that have been subject to human rights reviews or impact assessmentsSupply Chain Social and Environmental Responsibility Report

Human Rights and Labor Policy Statement
 
412-2 Employee training on human rights policies or proceduresSupply Chain Social and Environmental Responsibility Report 
 412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screeningSupplier Accountability Approach and Standards 
    
GRI 200: Economic Topics
GRI 201: Economic Performance201-1 Direct economic value generated and distributed10K 
 201-2 Financial implications and other risks and opportunities due to climate change

10K

FY17 Corporate Social Responsibility Report – Challenges and Opportunities
 
 201-3 Defined benefit plan obligations and other retirement plansNo information availableConfidentiality constraints
 201-4 Financial assistance received from governmentSEC FilingsConfidentiality constraints
GRI 202: Market Presence202-1 Ratios of standard entry level wage by gender compared to local minimum wage

Code of Conduct

10K
Confidentiality constraints
 202-2 Proportion of senior management hired from the local communityNo information availableDell does not disclose these percentages, however it is our common practice to promote and/or hire senior managers within the country/region that they manage.
GRI 203: Indirect Economic Impacts203-1 Infrastructure investments and services supported

Communities

FY17 Corporate Social Responsibility Report – Communities
 
 203-2 Significant indirect economic impacts

Communities

FY17 Corporate Social Responsibility Report – Communities
 
GRI 204: Procurement Practices204-1 Proportion of spending on local suppliers

Supplier Diversity Overview

By the Numbers
 
GRI 205: Anti-Corruption205-1 Operations assessed for risks related to corruption

Code of Conduct – Section 5.1

Dell analyzes for corruption risk within all global functions and departments annually.
 
 205-2 Communication and training about anti-corruption policies and proceduresFY17 Corporate Social Responsibility Report – Governance

All Dell employees receive Code of Conduct training.
 
 205-3 Confirmed incidents of corruption and actions takenNo information availableConfidentiality constraints
GRI 206: Anti-Competitive Behavior206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practicesCode of Conduct

Zero legal actions
 
    
GRI 300: Environmental Topics
GRI 301: MaterialsSee Material Topics section above  
GRI 302: EnergySee Material Topics section above  
GRI 303: Water303-1 Water withdrawal by sourceCDP – Water 
 303-2 Water sources significantly affected by withdrawal of waterNo information availableDell does not directly withdraw significant quantities of water from any source. Municipal supplies of water are, to the best of our knowledge, not sensitive or Ramsar-listed.
303-3 Water recycled and reusedCDP – Water 
GRI 304: Biodiversity304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areasForest StewardshipDell is unaware of any significant impacts on biodiversity in protected areas resulting directly from its activities.
 304-2 Significant impacts of activities, products, and services on biodiversityNo information availableDell is unaware of any significant impacts on biodiversity in protected areas resulting directly from its activities.
 304-3 Habitats protected or restored

Reducing our Impact

Reducing your Footprint

 
 304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operationsNo information availableDell's operations do not have a known impact on any endangered species.
GRI 305: EmissionsSee Material Topics section above  
GRI 306: Effluents and Waste306-1 Water discharge by quality and destinationNo information availableNot applicable. Dell does not generate or treat water discharges other than rainwater and domestic sewage.
306-2 Waste by type and disposal methodBy the Numbers 
 306-3 Significant spillsNone 
 306-4 Transport of hazardous wasteNo information availableDell's operations generate only small amounts of hazardous wastes (all facilities are conditionally exempt from small quantity generators, or equivalent), typically from maintenance of facility equipment such as heating/cooling systems. Wastes are managed according to local regulatory requirements, and are recycled where feasible. Hazardous wastes are not exported. The total amount is not fully tracked at the corporate level.
 306-5 Water bodies affected by water discharges and/or runoffNo information availableDell does not generate or treat water discharges other than rainwater and domestic sewage.
GRI 307: Environmental Compliance307-1 Non-compliance with environmental laws and regulationsDell was not assessed any material environmental fines, nor did we have any material environmental remediation or other environmental costs during FY17. 
GRI 308: Supplier Environmental Assessment308-1 New suppliers that were screened using environmental criteriaSupply Chain Social and Environmental Responsibility ReportConfidentiality constraints.

The company collects EICC Code of Conduct acknowledgements from our Tier 1 and Tier 2 direct materials suppliers, monitors and assesses supplier performance to that standard.
 308-2 Negative environmental impacts in the supply chain and actions takenSupply Chain Social and Environmental Responsibility Report

Supply Chain
 
    
GRI 400: Social Topics
GRI 401: Employment401-1 New employee hires and employee turnover

Careers

Our Workplace

No information available

Dell considers this information proprietary and therefore does not publicly disclose it.
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employeesOur Benefits 
401-3 Parental leaveNo information available 
GRI 402: Labor/Management Relations402-1 Minimum notice periods regarding operational changes

Code of Conduct

EICC Code of Conduct

 
GRI 403: Occupational Health and Safety403-1 Workers representation in formal joint management–worker health and safety committeesGlobal Health and Safety Policy 
 403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalitiesBy the Numbers 
 403-3 Workers with high incidence or high risk of diseases related to their occupationHealth and safety programs designed to prevent workplace injuries and illnesses are in place for employees throughout the company. Dell's very low occupational injury and illness incident rate demonstrates the effectiveness of these programs. 
 403-4 Health and safety topics covered in formal agreements with trade unionsNo information availableConfidentiality constraints
GRI 404: Training and Education404-1 Average hours of training per year per employeeNo information availableDell does not track training in terms of quantity of hours, but rather modules and courses completed.
 404-2 Programs for upgrading employee skills and transition assistance programsLearning at Dell 
 404-3 Percentage of employees receiving regular performance and career development reviewsDell’s performance management system links individual goals with organizational performance. The performance management process requires annual formal reviews, the calibration of talent and allocation of performance rewards and promotions — all decisions in line with being a meritocracy. Throughout the year, managers provide employees with ongoing feedback, coaching, training and on-the-job development. Employees and managers mutually create the employee-development plans. This entire process aligns individual-performance objectives and career-development planning with business and company goals and results. 
GRI 405: Diversity and InclusionSee Material Topics section above  
GRI 406: Non-discriminationSee Material Topics section above  
GRI 407: Freedom of Association and Collective Bargaining407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at riskCode of Conduct

EICC Code of Conduct

Human Rights and Labor Policy Statement
 
GRI 408: Child LaborSee Material Topics section above  
GRI 409: Forced or Compulsory LaborSee Material Topics section above  
GRI 410: Security PracticesSee Material Topics section above  
GRI 411: Rights of Indigenous PeopleSee Material Topics section above  
GRI 412: Human Rights AssessmentSee Material Topics section above  
GRI 413: Local Communities413-1 Operations with local community engagement, impact assessments, and development programsCommunities

FY17 Corporate Social Responsibility Report – Communities
 
 413-2 Operations with significant actual and potential negative impacts on local communitiesNo information availableNot applicable
GRI 414: Supplier Social Assessment414-1 New suppliers that were screened using social criteriaSupply Chain Social and Environmental Responsibility Report 
 414-2 Negative social impacts in the supply chain and actions takenSupply Chain Social and Environmental Responsibility Report

Supply Chain
 
GRI 415: Public Policy415-1 Political contributionsPublic Policy 
GRI 416: Customer Health and Safety416-1 Assessment of the health and safety impacts of product and service categories

Design for Environment

 
 416-2 Incidents of non-compliance concerning the health and safety impacts of products and servicesGlobal Environment Policy 
GRI 417: Marketing and Labeling417-1 Requirements for product and service information and labelingRegulatory Compliance

Dell Eco-labels

EICC Code of Conduct
 
 417-2 Incidents of non-compliance concerning product and service information and labeling10K 
 417-3 Incidents of non-compliance concerning marketing communications10K 
GRI 418: Customer PrivacySee Material Topics section above  
GRI 419: Socioeconomic Compliance419-1 Non-compliance with laws and regulations in the social and economic areaNo information availableConfidentiality constraints