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International Organization for Standardization Certification

Dell's operations and businesses have earned certifications in a number of important areas, including quality, environmental, occupational health and safety, and IT security management systems.

Quality Policy

Dell’s primary quality goal is to earn our customers’ trust and loyalty by: 
  • Listening to, learning from, and responding to our customers
  • Delivering products, services, and solutions that consistently meet expectations for quality, value and customer experience
  • Driving continual process, product and service improvements
  • Using Net Promoter Score® to measure Customer satisfaction, trust and loyalty

Global Certification to the ISO 9001 Quality standard is the foundation of our commitment to quality.

You may download copies of these certificates from the applicable tabs below. Find links to product-related certifications in the right sidebar.

Learn more in our Corporate Social Responsibility section or read our Global Environmental Policy.
ISO9001Quality Management System ISO 9001 — Dell (EMC) (Cork, Ireland)

The Manufacture of Computer Storage Devices and Related Software Products.

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ISO 9001Quality Management System ISO 9001 — Dell (EMC) (multiple locations)

Design, manufacture, servicing, training, and customer support of computer storage products.

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iso 9001 worldwideQuality Management System ISO 9001 — Dell Worldwide

The design, development, manufacture, procurement, fulfillment, delivery, sales operations, customer service, take-back and recycling, refurbishment and supporting functions of computers, technology products, services and solutions.

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Quality Management System ISO 9001 – Dell InSite One (Wallingford, CT)Dell Healthcare Solutions Delivery Cloud Services inclusive of DCCA, PHS, MSG and EPIC (Wallingford, Conn.)

Design and development, manufacture, test, service and distribution of software for secure storage and retrieval of medical patient data and image files.

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iso 9001Quality Management System ISO 9001 — Government Services

Financial, management, engineering and information technology consulting services for government and commercial industries.

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iso 9001Quality Management System ISO 9001 — Dell Business Process Solutions India PVT LTD (multiple locations)

Provision of business process solutions in the areas of healthcare, financial services and insurance provided from Chennai, India, Coimbatore, India, and Manila, Philippines.

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iso 9001Quality Management System ISO 9001 — Dell International Services India Private Ltd. Business Unit Applications (multiple locations)

Application Development, Application Management, Application Testing, Application Modernization and Digital Business services to its customers and shared services operating from its Bangalore and Noida locations.

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ISO 9001 Quality Management Systems ISO 9001 – Dell Services: Dell Marketing L.P. (multiple locations)

The provision of infrastructure information technology outsourcing services from the Technology Centers located in Florence, Kentucky; Plano, Texas; Slough, United Kingdom; and Quincy, Washington.

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ISO 20000 Information Technology Service Management System ISO/IEC 20000-1 — Dell International Services India Private Ltd. Business Unit Applications (multiple locations)

The service management system supporting the provision of Application maintenance, support and monitoring services to its customers and shared services operating from its Bangalore and Noida locations, India.

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ISO 27001Information Security Management System ISO 27001 — Dell Business Process Solutions India PVT LTD (multiple locations)

Management of Information Security covering all information assets deployed for providing Business Process Services including Healthcare Services provided from Chennai, India, Coimbatore, India, and Manila, Philippines.

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ISO 27001Information Security Management System ISO 27001 — Dell International Services India Private Ltd. Business Unit Applications (multiple locations)

Application Development, Application Management, Application Testing, Application Modernization and Digital Business services to its customers and shared services operating from its Bangalore and Noida locations.

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ISO 27001IInformation Security Management System ISO 27001 – Dell Services: Dell Marketing L.P. (multiple locations)

The company's Information Security Management System (ISMS) is applicable to the IT environment, data systems, tools and networks necessary to support Dell’s information technology managed infrastructure services. This includes the following information technology and service areas: (1)Backup (2) Business Continuity (3) Capacity (4) Data Center Operations (5) Dell Cloud Dedicated (6) Desktop (7) Desktop Virtualization Solutions (8) LAN / WAN (9) Messaging (10) Monitoring (11) Network Security (12) OPAS (13) Security Operations Center (14) Storage ( 15) Telecom (16) Workflow Automation(17) Workload Automation.

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iso 27001 Information Security Management System ISO/IEC 27001 —SecureWorks, Inc. (Global)

The information security management system (ISMS) supporting the Managed Security Services and Security Risk Consulting. The scope includes operations at the Atlanta, Georgia, and Quincy, Washington, data centers; the counter threat operations centers (CTOCs) in Atlanta, Georgia; Providence, Rhode Island; Lisle, Illinois; and Edinburgh, Scotland; and the Security Risk Consulting (SRC) labs in Atlanta, Georgia.

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ISO 27001 Information Security Management System ISO/IEC 27001 — Dell Japan (multiple locations)

Sales and support of computer, software and peripherals.

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ISO 27001Information Security Management System ISO/IEC 27001 — Dell Software Japan, Ltd. (Tokyo)

The Information Security Management System on business activities (Software Sales, Support and related Professional Service offering )of Dell Software Japan, Ltd. (Head Office : Nittochi Nishishinjuku Building 13F, 6-10-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo)

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ISO 27001Information Security Management System ISO 27001 - Dell: Global Support and Deployment Services (China)

Activities applicable to end-to-end services and solutions, encompassing customer support, configuration services and deployment services for customers in China.

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ISO 27001Information Security Management System ISO 27001 - Dell: Global Support and Deployment Services (China)(Chinese language translation)

Activities applicable to end-to-end services and solutions, encompassing customer support, configuration services and deployment services for customers in China.

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ISOEnergy Management System ISO 50001 – Dell (EMC) (Cork, Ireland)

The manufacture of computer information storage devices, associated administrative business support services, customer support function and software.

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ISO CertificateEnergy Management System ISO 50001 – Dell Poland Manufacturing

Consumption of electricity, heat and water in processes of IT products assembly.

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Medical Devices Quality Management System ISO 13485:2003 — Dell InSite One (Wallingford and Stamford, CT)Dell Healthcare Solutions Delivery Cloud Services-Dell Cloud Clinical Archive (Wallingford, Conn.)

Design and development, manufacture, test, service and distribution of software for secure storage and retrieval of medical patient data and image files

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other certificates Capability Model Maturity Integration (CMMI)©, Level 5 — Dell Services (Bangalore and Noida, India)

Design, development and maintenance of business applications.

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ISO CertificateMedical Devices Quality Management System I.S. EN ISO 13485:2012 — Dell Displays (Dell Global B.V (Singapore Branch))

The Design and Development, Distribution, Service, and Support of Computer Display Systems for Medical and Healthcare Applications.

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tmmiTest Maturity Model integration (TMMi)©, Level 3 – Dell Enterprise Test and Validation (Austin (Texas), Bangalore (India), and Taiwan)

Certifies effectiveness in testing and product quality testing. Delivers customers the highest quality product through highly controlled and matured validation processes.

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