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International Organization for Standardization Certification

Dell's operations and businesses have earned certifications in a number of important areas, including quality, environmental, occupational health and safety, and IT security management systems.

Quality Policy

Dell's primary quality goal is to earn our customers' trust and loyalty by:
  • Listening to, learning from and responding to our customers.
  • Delivering products, services and solutions that consistently meet customer expectations of quality and value.
  • Driving continual process, product and service improvements.
  • Using Net Promoter Score® to measure customer satisfaction, trust and loyalty.
Global certification to the ISO 9001 quality management system standard is the foundation to our commitment to quality.

You may download copies of these certificates from the applicable tabs below. Find links to product-related certifications in the right sidebar.

Learn more in our Corporate Responsibility section or read our Global Environmental Policy.
iso 9001 worldwideQuality Management System ISO 9001 — Dell Worldwide

The design, development, manufacture, procurement, fulfillment, delivery, sales operations, customer service, take-back and recycling, refurbishment and supporting functions of computers, technology products, services and solutions.

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Quality Management System ISO 9001 – Dell InSite One (Wallingford, CT)Quality Management System ISO 9001 — Dell InSite One (Wallingford, Conn.)

Design and development, manufacture, test, service and distribution of software for secure storage and retrieval of medical patient data and image files.

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iso 9001Quality Management System ISO 9001 — Government Services

Financial, management, engineering and information technology consulting services for government and commercial industries.

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iso 9001Quality Management System ISO 9001 — Dell International Services India Private Ltd. Business Unit: BPO (multiple locations)

Provision of business process solutions in the areas of healthcare, financial services and insurance.

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iso 9001Quality Management System ISO 9001 — Dell International Services India Private Ltd. Business Unit Application (multiple locations)

Application development, application management, application migration, application testing, application re-engineering, application business intelligence data warehousing services and integrated engineering services (engineering design, CAE, manufacturing services, and embedded software services) to customers and shared services operating from these locations.

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Quality Management System ISO 9001 — Dell Wyse Technology (San Jose, Calif.) Quality Management System ISO 9001 — Dell Wyse Technology (San Jose, Calif.)

The design of applications software, sales, marketing and service of thin clients and related software.

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ISO 9001 Information Security Management System ISO 9001 - Dell: Services (multiple locations)

The provision of infrastructure information technology outsourcing services.

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ISO 14001
iso 14001 - dell worldwide  Environmental Management System ISO 14001 — Dell (Worldwide)

The Development, Manufacture, Supply, and Takeback Services of Computers and Technology Products

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OHSAS 18001

ohsas 18001 Occupational Health and Safety Management System OHSAS 18001 — China, Malaysia and Poland

The manufacture and supply of computers and technology products.

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ISO 20000 Information Security Management System ISO/IEC 20000-1 — Dell International Services India Private Ltd. Business Unit Application (multiple locations)

Application maintenance, application support, application monitoring services to customers and shared services operating from these locations.

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ISO 27001Information Security Management System ISO 27001 — Dell International Services India Private Ltd. Business Unit: BPO (multiple locations)

The management of information security covering all information assets deployed for providing business process services including health care services in accordance with HIPAA-USA, 1996.

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ISO 27001Information Security Management System ISO 27001 — Dell International Services India Private Ltd. Business Unit Application (multiple locations)

Management of information security encompassing application development, application management, application migration, application testing, application re-engineering, application business intelligence data, warehousing services and integrated engineering services(engineering design, CAE, manufacturing services and embedded software services)

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ISO 27001Information Security Management System ISO 27001 - Dell: Services (multiple locations)

Information Security Management System for following areas of the business:  Business Continuity, Data Center Operations, Dell Cloud Dedicated, Desktop, Desktop Virtualization Solutions, Distributed Systems Automation, Firewall, LAN / WAN, Messaging, OPAS, SharePoint, Security Operations Center, Storage / Backup, and Telecom.

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ISO 27001 Information Security Management System ISO/IEC 27001 — Dell SecureWorks (Edinburgh, UK)

Providers of IT managed security and consultancy services.

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ISO 27001 Information Security Management System ISO/IEC 27001 — Dell Japan (multiple locations)

Sales and support of computer, software and peripherals.

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Medical Devices Quality Management System ISO 13485:2003 — Dell InSite One (Wallingford and Stamford, CT)Medical Devices Quality Management System ISO 13485:2003 — Dell InSite One (Wallingford and Stamford, CT)

Design and development, manufacture, test, service and distribution of software for secure storage and retrieval of medical patient data and image files

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Other Certificates Capability Model Maturity Integration (CMMI)©, Level 5 — Dell Services (Bangalore and Noida, India)

Design, development and maintenance of business applications.

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TL9000 Telecommunications Quality Management TL9000 Telecommunications Quality Management — Dell Mobility Product Group (Buffalo Grove, Ill.)

Design, development and customer support of complex wireless subscriber user terminals.

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