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Recycling — Frequently asked questions

Can’t find exactly what you’re looking for? Our recycling-related frequently asked questions can help. You will find information on our programs and partnerships, including Dell Reconnect, information on protecting your data and what items can be recycled.
Q: Why should I recycle my computer hardware and peripherals?
A:
Computer hardware and peripherals should be recycled for two primary reasons:

>  The materials in the products can be reused in the production of new products, minimizing the amount of material that goes into landfills and the need for raw materials.
>  Some of the component materials must be disposed of or reused in a specific manner to protect the environment.


Q: Are there any costs for shipping or recycling?
A:
There are very few costs — if any — associated with our recycling programs:

>  Mail-back Recycling Program — None.
Dell™ Reconnect — None.
National Cristina Foundation — None.
Call2Recycle — None (batteries only).
>  Printers Supplies Recycling — None.


Q: I just purchased a new Dell computer, and I’d like to recycle the packaging. What should I do?
A:
If your packaging is not curbside recyclable, you may visit Earth911 to find a nearby location to recycle your packaging.


Q: Will I receive any kind of receipt of donation from Dell for tax purposes?
A:
You may receive donation receipts for tax purposes through our Dell Reconnect partnership with Goodwill or when donating to the National Cristina Foundation. Receipts are provided by the charitable organization.


Q: Does my state have an electronics waste recycling law?
A:
Maybe. Many states have passed legislation regarding e-waste.


Q: Can you tell me more about the California State Environmental Fee?
A:
The State of California passed legislation instituting that a mandatory State Environmental Fee be collected for certain electronic products shipped directly from Dell to California. This law, referred to as the Electronic Waste Recycling Act of 2003, requires manufacturers to collect a fee for these electronic devices sold into the State of California, excluding sales to resellers.


Q: Are products shipped to other countries for recycling?
A:
No. As outlined in the Dell Electronics Disposition Policy, e-waste is not exported to developing countries.


Q: My question isn't listed — whom can I contact?
A:
Send us an email.
Q: What items do you accept? What condition?
A:
Dell™ Reconnect accepts these items, in any condition:

>  Monitors
>  Desktops
>  Laptops
>  Printers
>  Scanners
>  Hard drives (internal or external)
>  Keyboards
>  Mice
>  Speakers
>  Cords and cables
>  Ink and toner cartridges
>  Webcams
>  Printers
>  Software (please include the license key)
>  Microsoft® Xbox 360® systems and peripherals
>  Microsoft Zune® systems and peripherals


Q: How does it work?
A: The process is simple:

>  Make sure Dell Reconnect accepts your item.
>  Take your computer equipment of any brand, in any condition, to a participating Goodwill.
>  Simply drop off your equipment. Items will be evaluated and either recycled or resold through Goodwill stores.



Q: What happens to the equipment?

A: Goodwill employees determine if an item is able to be resold or should be recycled. If it is still useable, Goodwill will refurbish the item and sell it through their stores.

If the item should be recycled, it will go through Dell’s recycling process. Systems will be broken down into individual parts and disposed of in an environmentally responsible manner. Data and hard drives will also be destroyed.


Q: What happens to my data?

A: All hard drives are wiped of original data. Recycled systems may have their hard drives destroyed.

To meet “educational and instructional materials” statutory requirements (existing and proposed), insert discussion of data-wipe option (see also HP’s approach at: http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/harddrivewipe.pdf)

There are multiple approaches to wiping data including data-wipe software intended to overwrite data and physical shredding of hard drives. A number of factors are typically considered when evaluating and selecting the method used to remove data including the sensitivity of the data and the possibility of attempts to recover the data among other factors.

Consider discussion of three levels of hard drive wiping (for example, see HP site above).

Limits of data wipe. No data-wipe process leaves a hard drive as free from unreadable residual data as a comparable new product. Dell makes no (i) recommendations regarding the customer's data removal requirements or (ii) representations regarding the effectiveness of one method of data removal over another.

Please see our Terms and Conditions for additional information. Dell does not accept liability for lost or confidential data or any software.


Q: How is Dell Reconnect different from other recycling options?
A: Dell Reconnect is unique because:

>  It’s free.
>  It creates jobs.
>  By partnering with Goodwill, we’ve been able to create over 2,600 locations for you to recycle your e-waste in North America.
>  Your item may qualify as a charitable donation.

 
Q: What is the Mail-back Recycling Program?
A:
The Mail-back Recycling Program is a free recycling option that allows you to send us your used Dell™ equipment through FedEx.


Q: How do I ship my product(s) to Dell through the Mail-back Recycling Program?
A:
Please follow these steps:

> Delete all data from your hard drive
> Locate your unique identification number, also called the service tag, on outside of equipment
> Complete the Online Waybill form and print your shipping label
> Package your equipment and affix shipping label. Note: Dell does not provide packaging materials
> Drop off at a local FedEx location or call (800) Go-FedEx (800-463-3339HYPERLINK "SpellChecker.aspx?rand=0.06582740020777305"HYPERLINK "SpellChecker.aspx?rand=0.06582740020777305") to schedule your pickup. Let FedEx know you would like to schedule a pickup for the Dell Package Return Program.


Q: Does the Mail-back Recycling Program provide packaging materials?
A:
In an effort to minimize impact on the environment, Dell does not provide packing materials.


Q: Is it OK to put more than one item in a box?
A:
Yes. You can put multiple items in a box as long as the weight of the box doesn’t exceed 150 lb, and the maximum dimension for U.S. domestic packages is 108" in length or 165" in length plus girth. Girth is defined as two times the width plus two times the height (2xW + 2xH).


Q: Is there a limit to how many items I can send in?
A:
There is no limit to the number of items that may be shipped to Dell for recycling. There should be one printed shipping label per box.


Q: What is the maximum shippable box size and weight?
A:
The weight may not exceed 150 lb, and the maximum dimension for U.S. domestic packages is 108" in length or 165" in length plus girth. Girth is defined as two times the width plus two times the height (2xW + 2xH).


Q: What is the Dell Use-and-Return Program?
A:
Use-and-Return, the Dell toner-cartridge return program, is easy to use and avoids rebate hassles by providing a 23–27 percent discount on the purchase price of toner cartridges. When your cartridge is empty, return it to Dell in our postage-free packaging. We'll ensure that the empty cartridges are properly recycled and kept out of landfills.

There is no Use-and-Return for ink cartridges, but you may still recycle them through Dell.


Q: Does Dell provide cash back for systems in good condition?
A:
You may get a Dell TechForward Guaranteed Buyback Plan when you purchase a new desktop or laptop. This provides credit with Dell when you upgrade your old system.


Q: Does Dell provide recycling services outside the United States?
A:
Yes. Dell offers free computer recycling to consumers worldwide. Go to Dell Global Recycling to find your specific country.
Q: What do I do about the data on my hard drive?

A:
You are responsible for all confidential data that may be stored on the products. Before you recycle a product, you are responsible for:

Deleting the data on the hard disk drives and any other storage devices in the products
>  Backing up or transferring any data prior to deletion
>  Removing any removable media, such as diskettes, CDs or PC cards

There are multiple approaches to wiping data including data-wipe software intended to overwrite data and physical shredding of hard drives. A number of factors are typically considered when evaluating and selecting the method used to remove data including the sensitivity of the data and the possibility of attempts to recover the data among other factors.

Limits of data wipe. No data-wipe process leaves a hard drive as free from unreadable residual data as a comparable new product. Dell makes no (i) recommendations regarding the customer's data removal requirements or (ii) representations regarding the effectiveness of one method of data removal over another.

Please see our Terms and Conditions for additional information. Dell does not accept liability for lost or confidential data or any software.


Q: Do I get any kind of receipt confirming my hard drive was destroyed?
A:
Not through our At-Home Pickup or partner programs. However, you could through the Dell Asset Recovery Services program.
Q: What is the list of acceptable products Dell will recycle?
A:
Dell’s recycling programs accept common computer equipment, such as:

> Desktops
> Laptops
> Monitors
> Keyboards
> Mice
> Speakers
> Printers
> Printer Supplies


Q: Do you also accept non-Dell-branded products for recycling?
A:
Yes. Dell’s recycling programs accept all Dell-branded electronic products (such as laptops, desktops, monitors, printers, keyboards and mice) and some of our programs accept non-Dell products as well.

>  Mail-back Recycling Program — Any brand, with the purchase of a new Dell. (For example, if you buy a new Dell monitor, you can mail back your old monitor.)
Dell™ Reconnect — Any brand, including Microsoft® Xbox 360® and Zune™ products and accessories.
National Cristina Foundation — Any brand.
Call2Recycle — Any brand (batteries only).


Q: How do I recycle laptop batteries?
A:
For recycling batteries, go to www.call2recycle.org and type in your zip code. This website will tell you the nearest location for dropping off your batteries.


Q: What types of ink and toner cartridges may be recycled?
A:
Currently, Dell can accept only Dell-branded ink and toner for recycling.


Q: Does my product need to be in working order to recycle?
A:
Dell recycling programs will accept products in any condition, including nonworking equipment.


Q. How can I find the Waste Electrical and Electronic Equipment (WEEE) Product End-of-Life Instructions?
A:
You can find instructions for each product line below.

Dimension™ desktops                                            Flat-panel displays 
OptiPlex™ desktops  PowerEdge™ servers 
XPS™ desktops  PowerVault™ storage 
Inspiron™ laptops  Dell/EMC storage 
Latitude™ laptops  Printers 
XPS laptops  Projectors 
Dell Precision™ desktop workstations  Televisions 
Dell Precision laptop workstations  Digital music 
Cathode ray tube displays  PDAs