Challenge
RI Solutions needed an expert partner to support the design and integration of a smartphone app for its customer BayWa.
Solution
Dell Services worked closely with BayWa and its partner to develop the user experience, functionality and technical architecture of the app, including its integration with the existing SAP enterprise resource planning (ERP) solution.
Benefits
• Development turnaround achieved within two months due to Scrum methodology
• New services supported by cutting-edge mobile platform
• User experience is seamless thanks to development expertise
• Customer service is enhanced with real-time access to procurement data, which ensures sales are processed quickly
• Responsive and supportive partnership wins trust