Harvard Pilgrim Health Care
Date : 7/1/2012
We’ll be able to react more nimbly to healthcare reform and bring down our costs of processing claims. We’ll be able to bring new products to market faster than the competition, because we can be more flexible.
Deborah Norton, CIO, Harvard Pilgrim Health Care, United States
ChallengeFaced with an end-of-life claims processing platform, Harvard Pilgrim Health Care (HPHC) saw an opportunity to provide value for the organization and position itself to flexibly respond to industry changes by adopting a component-based solution utilizing service oriented architecture (SOA).
SolutionHarvard Pilgrim Health Care engaged Dell Services to help design, implement and maintain a component-based architecture based on industry-leading solutions, standardized through SOA. HPHC asked Dell to use an Agile/Scrum methodology to maximize benefits.
Benefits• Able to respond faster to new healthcare reform requirements
• Increase in auto-adjudication and the use of standard processing through Accounts Payable, reducing costs and simplifying audits
• Faster time to market for new products with reuse of service components, improving competitiveness
• No longer dependent on a single, monolithic platform requiring periodic “forklift” upgrades