Siemens Industry, Inc. — Building Technologies Division
Date : 10/1/2012
Our customers are enjoying much easier and faster resolution of hardware issues than before. We can resolve most hardware problems within one business day, now that we work with Dell with its global reach.
Richard Stein, Hardware, Source and Lab Engineer, Siemens Industry, Inc., United States
ChallengeExpand the business to new geographic regions and deliver fast, consistent support for customers across all regions.
SolutionSiemens worked with Dell OEM Services to integrate Dell™ PowerEdge servers into its security solutions, facilitate global product distribution and provide worldwide hardware support.
Benefits• Accelerated deployments of software changes, providing customers with up-to-date products
• Reduced potential customer downtime from one month to one business day and minimized costs of shipping returned systems
• Eliminated the need to manage an inventory of spare systems, enabling IT to refocus on strategic tasks
• Expanded business to 12 new countries around the world