• Responses from More than 500 Providers Emphasize Importance of Trust, Innovation, Customization and Reliability 

Dell Perot Systems has been ranked highest in “Vendor Overall Preference” by the more than 500 healthcare providers who responded to the Datamonitor Black Book of Outsourcing 2009 Survey of Healthcare ITO vendors.

The survey, which is conducted independently by Datamonitor, is administered to hospitals, physicians, group practices and other providers, soliciting feedback on how IT and applications outsourcing vendors perform in 18 key performance areas. In outlining the survey findings, Black Book reports that trust, innovation, customization and reliability are the key elements providers evaluate in determining satisfaction with their ITO vendor. The 2009 survey results mark the fourth time Dell Perot Systems has achieved a No. 1 ranking by survey respondents.

In addition to the highest overall ranking, Dell Perot Systems was ranked “Top Vendor by Function” in the areas of Applications Development and Maintenance, Revenue Cycle Management, and Clinical Data Initiatives. The company also achieved a No. 1 ranking in several key survey categories, including innovation, training, breadth of offerings/ client types/ delivery excellence, integration and interfaces, scalability/ client adaptability/ flexible pricing, reliability, viability, data security and backup services, support and customer care, and best of breed technology/ process improvement.

The report emphasizes the growing demand for healthcare technology vendors as providers seek to improve quality of care and access leading-edge technology, while also freeing valuable resources to be directed toward core competencies. The survey is intended to help providers who are looking for a technology vendor make informed, educated decisions based on feedback from peers.


Doug Brown, Co-Author, The Black Book of Outsourcing:
“Legislation to reform healthcare delivery and technology has providers racing to integrate outsourcing into their operational management strategies. The American Recovery and Reinvestment Act provisions to adopt electronic medical records, in tandem with the passage of the Healthcare Reform Law, have ushered in a wave of outsourcing interest in healthcare IT vendors.
“Dell Perot Systems has earned the distinction of being one of the most customer-respected healthcare ITO companies in the world. Dell Perot Systems is overwhelmingly praised by customers as the outsourcing partner with the greatest impact on technology transition, ultimately delivering infrastructure improvements for healthcare providers and applications and business process decision support services.”

Berk Smith, President, Dell Perot Systems Healthcare Services:
“We are both pleased and honored to be recognized as the No. 1 healthcare IT vendor by the Black Book survey, particularly given that the respondents are actual healthcare providers utilizing and interacting with our solutions each day. Earning and maintaining that trust is of the highest importance to Dell Perot Systems, and as demand grows, we remain committed to helping hospitals, physicians and payers utilize technology to improve all phases of healthcare delivery, making it more reliable, secure and affordable.”

About the Black Book of Outsourcing

Black Book of Outsourcing delivers the largest annual survey of outsourcing user organizations’ satisfaction with service providers and consultants, providing rankings that are based on client testimonials and feedback, with each service provider evaluated on 18 key performance indicators.

About DELL

Dell (NASDAQ: DELL) listens to its customers and uses that insight to make technology simpler and create innovative solutions that deliver reliable, long-term value. Dell Services, which includes Dell Perot Systems, develops and delivers a comprehensive suite of IT and application services, business process solutions and consulting services designed to help customers succeed. Learn more at www.dell.com.