• New offering expands Dell Cloud Business Applications portfolio with industry leading cloud-based customer service application
Dell is expanding its Integrated CRM solution for growing businesses, Dell Cloud Business Applications (DCBA), by adding Salesforce Service Cloud, the industry-leading customer service application from salesforce.com. The expanded solution helps growing businesses connect with their customers faster and become more responsive across channels — from the contact center to social networks and integrate information about those key interactions across every business function.

Dell Cloud Integrated CRM, which now features both Salesforce Sales Cloud and Service Cloud, is delivered via subscription over the web, so there’s no hardware or software to purchase or maintain, and minimal deployment effort required to get sales account managers and customer service representatives effectively servicing customer needs quickly. Dell’s integrated CRM solution leverages the Dell Boomi integration cloud to seamlessly connect Salesforce Sales Cloud and Service Cloud to any number of cloud, Saas or on-premise applications.

“The life of a growing business often hinges on the strength of its customer service,” said Paulette Altmaier, vice president, Dell Small and Medium Business. “Dell Integrated CRM with Salesforce Service Cloud helps small and medium businesses not only attain excellent customer service interactions across every service channel but also maximize the value of their existing application investments, and leverage data streams from all enterprise data and all service channels.”

With Dell’s expanded and Integrated CRM solution, service professionals can now:

  • Identify early indicators of customer dissatisfaction that reside in other business systems, including unpaid invoices, decreased orders, and other critical information.
  • Improve service knowledge and first call resolution by integration with order history databases. 
  • View complete customer case details previously residing in disparate sales automation, contract management, and other record systems.
  • Share data between Service Cloud and product bug tracking systems for up to date information and consistent responses to product issues.
Additional benefits for the growing businesses with Dell Cloud Business Applications include easy and affordable integration with existing software; integrated best-of-breed cloud applications selected, tested and backed by Dell; and real-time online analytics and reporting across multiple business functions.

Dell expands partnership with salesforce.com
The introduction of the Dell Service Cloud Solution expands Dell’s partnership with salesforce.com to deliver a comprehensive, integrated CRM solution by connecting the Salesforce Sales Cloud and Service Cloud to a variety of back office applications including finance, order management, and billing software using Dell Boomi. The offering is designed to provide a 360-degree view of all customer interactions – from sale to service – to speed case resolution and consistently exceed service expectations. The expanded, end-to-end offering includes cross-application reporting, giving CXOs better visibility into their business.

Pricing and availability
Dell’s Cloud Integrated CRM solution with Service Cloud is available today in the United States. Package pricing, including Salesforce Service Cloud and Dell Boomi integration, starts at $565 per month. Pricing for Dell implementation services packages start at $8,000.

About Dell Cloud Business Applications
Dell Cloud Business Applications offers a family of integrated cloud applications and services that enable new business processes while leveraging existing software and technology investments. Dell Integrated CRM is a cloud service uniquely packaged to meet the needs of growing companies, delivering Salesforce CRM integrated to existing infrastructure along with reporting, analytics, turnkey Dell services, and support. For more information, visit www.dellcloudapplications.com.

About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit www.dell.com.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.
Salesforce, Sales Cloud and Service Cloud are trademarks of salesforce.com, inc.