Dell Services Receives Top Rankings From 2016 Black Book Reports
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Dell Services today announced that Black Book Market Research, a firm specializing in providing healthcare-centric market research, has ranked Dell’s Healthcare Services the No. 1 information technology outsourcing vendor in two reports identifying the top 20 ITO providers for healthcare payer and provider industries. The 2016 rankings mark the sixth consecutive year Dell Services has earned the top positions.
In the other report in which Dell Services took the top position, Top Hospitals & Providers Information Technology Outsourcing Vendors, Dell Services achieved the number one position in 11 out of the 18 criteria evaluated, including Strategic Alignment; Innovation; Trust, Accountability & Transparency; and Breadth of Offerings, Client Types, Delivery Excellence; amongst others. Black Book included responses from 2,012 users from 424 hospitals, physician practices and ancillary provider organizations in the U.S. in the report.
Dell achieved scores in the highest category in both reports across all 18 categories surveyed, meaning the company consistently achieved responses that indicate overwhelming satisfaction, exceeding expectations and being a highly recommend vendor.
"Since our inception, we’ve been at the forefront of developing and providing innovative IT services for the healthcare industry," said Dr. Nick van Terheyden, chief medical officer of Dell Services Healthcare and Life Sciences. "Our consistent leadership position in these two Black Book reports evaluating ITO providers for the healthcare payer and provider industries is yet another validation of our continued commitment and ability to help our healthcare customers stay competitive while providing the best care to their patients."
Dell has more than 20 years of experience in the healthcare industry and supports more than 400,000 physicians, 4,000 hospitals and 100 health insurance providers."Over the years, Black Book Rankings has become adept at understanding the unique needs and issues of the broad spectrum of the entire healthcare industry it serves," said Scott Wilson, Managing Partner for Black Book's Outsourcing Research Division. "We congratulate Dell Services for their winning streak atop our rankings in providing their customers with exemplary results."
Dell Inc. listens to customers and delivers innovative technology and services that give them the power to do more. As one of the leading providers of end-to-end IT solutions for healthcare worldwide, Dell helps healthcare organizations to simplify administration; coordinate and manage patient care; transition from episodic care to prevention and wellness management; and ultimately to deliver personalized medicine.