Magic Quadrant for Help Desk Outsourcing, North America The Gartner Magic Quadrant for North America Help Desk Outsourcing services positions Dell as a leader based on its ability to execute and its completeness of vision.

"Dell's services business accounts for $8.3 billion in corporate revenue. Help desk contacts grew by 14% in 2011 to 12 million, which is impressive growth in a competitive market. Dell's strategy spans global expansion, horizontal delivery, industry expertise and market growth. Dell focuses on key industry segments such as healthcare, financial services, government, manufacturing, retail and education, while continuing to nurture its business in other industry segments." Gartner
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